Forum Discussion

SteveSD's avatar
SteveSD
Newbie
12 months ago
Solved

Roku Express 4K Sound Popping and cracking after timeout

Recently (past month or so), my Roku Express 4K HDMI (2 years old?) produces a crackling and popping sound instead of audio after appearing to timeout from Roku app (typically CNN). This may be correlated with a bit higher temperatures in summer (low 80F). I've tried changing the orientation for cooling but still happens. The video is fine. Firmware version is currently 13.0.0 (checks daily and indicated most recent). Power cycling/rebooting fixes the problem until next time (typically once a day).

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago

    Hi SteveSD, Warm greetings from the Roku community!

    We see that you're experiencing an issue with your Roku Express 4K sound-producing popping noises. We highly recommend following the steps below to see if they resolve the issue.

    • Disconnect the Roku device and plug it into another HDMI port.
    • Remove any added channels, highlight the channel, press the * star button, and select "update channel".
    • Perform a system restart on the Roku device.

    If the problem persists, please respond, and we will be happy to provide additional assistance.

    Best regards,
    Jharra

13 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    12 months ago

    Hi SteveSD, Warm greetings from the Roku community!

    We see that you're experiencing an issue with your Roku Express 4K sound-producing popping noises. We highly recommend following the steps below to see if they resolve the issue.

    • Disconnect the Roku device and plug it into another HDMI port.
    • Remove any added channels, highlight the channel, press the * star button, and select "update channel".
    • Perform a system restart on the Roku device.

    If the problem persists, please respond, and we will be happy to provide additional assistance.

    Best regards,
    Jharra

    • mark1city's avatar
      mark1city
      Reel Rookie
      7 months ago

      Same popping noise with my 2024 Roku Ultra. Using eARC cable. Tried all the things here, plus changed out several cables. Sometimes it requires unplugging receiver for 15 seconds to get any sound back. I’m back to using my 2022 Roku Ultra now, since it never had these popping and loss of sound issues. Any feedback would be appreciated. Thanks! 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        7 months ago

        Hi, mark1city.

        Thanks for posting here in the Roku Community!

        We understand that you're also having problems with the audio on your Roku Ultra and we'd like to help. 

        Could you please let us know if you have tested the device on another TV? If you haven't, doing so would help us determine whether the issue lies with the TV speakers or the device itself.

        Please keep us posted. 

        All the best,
        Emman

    • jgriffisjr's avatar
      jgriffisjr
      Newbie
      5 months ago

      I have tried moving my connection to another HDMI and still get the "Popping" noise.  Please help.

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        5 months ago

        Hi jgriffisjr,

        Welcome to the Roku Community!

        We get that you are having trouble with your Roku device with popping noise. We would like to take a closer look into this issue.

        Please tell us the exact behavior of the issue. Also, we would like to know the following:

        • Model of your Roku device
        • Does this occur to all channels or only specific channels?
        • Do you have an external device connected to your television?

        We look forward to your response.

        Cheers,
        The Roku Community Team