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Guypgosh's avatar
Guypgosh
Reel Rookie
3 years ago

[12.0] Roku Photo Streams crashing to the home screen

I bought this ONN tv last month for aunt in nursing home to show pictures.  
ONN model 100012586
hardware id CD09X

sw 12.0.0 build 4181-DF

device id S0GXC3167d51

i have installed, deinstalled, system power reset.  It doesn’t open app when selected. It blinks once and sits there. 

thanks, Guy.  [personal information removed]

5 Replies

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  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hi Guypgosh

    Thank you for sharing your observations and providing information. We have acknowledged the issue and our engineering team is investigating it thoroughly.

    Could you add additional information, so we can further investigate this? Please send us the following details:

    Please provide the tracker ID when the issue occurs. You can obtain this ID by pressing the Home button five times, followed by the Back button five times.

    Kindly provide the steps to reproduce the issue you are experiencing.

    If possible, please provide a photo or video illustrating the issue so we can better understand what is occurring.

    We are actively monitoring and investigating the discussions on this thread. Thank you for your patience and continued support.

    Regards

    • Guypgosh's avatar
      Guypgosh
      Reel Rookie
      3 years ago

      Tracker Issue ID 51-179-687

      Steps
      Go to home
      Select Roku photo stream
      It blinks once and hangs up so only way to get out of it is hit home key
      In settings screensaver is set to Roku photo stream 
      In my roku photostream app we have app set up with 2 streams and 3 members and one stream has approx 150 pics.  It never comes up to select a stream.  

       

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Guypgosh,

        Thanks for providing all the information we requested and we're sorry for the inconvenience.

        In regards to the issue with Roku Photo streams crashing to the home screen. We'll send this over to the Roku team for investigation. We'll get back to you once an update is available I'll be sure to update this Community thread

        We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.
         

        Best regards,
        Mary