Forum Discussion

Guypgosh's avatar
Guypgosh
Reel Rookie
3 years ago

[12.0] Roku Photo Streams crashing to the home screen

I bought this ONN tv last month for aunt in nursing home to show pictures.   ONN model 100012586 hardware id CD09X sw 12.0.0 build 4181-DF device id S0GXC3167d51 i have installed, deinstalled...
Guypgosh's avatar
Guypgosh
Reel Rookie
3 years ago

Tracker Issue ID 51-179-687

Steps
Go to home
Select Roku photo stream
It blinks once and hangs up so only way to get out of it is hit home key
In settings screensaver is set to Roku photo stream 
In my roku photostream app we have app set up with 2 streams and 3 members and one stream has approx 150 pics.  It never comes up to select a stream.  

 

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Guypgosh,

Thanks for providing all the information we requested and we're sorry for the inconvenience.

In regards to the issue with Roku Photo streams crashing to the home screen. We'll send this over to the Roku team for investigation. We'll get back to you once an update is available I'll be sure to update this Community thread

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.
 

Best regards,
Mary

  • Guypgosh's avatar
    Guypgosh
    Reel Rookie
    3 years ago

    I got a message on Sunday morning early asking if worked.   I checked Sunday when at the nursing home and it still did not load.   It did act differently.    It blinked and then went back to the home screen after about 15 seconds.    It would previously just hang up and be stuck

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Hello Guypgosh 

      Thanks for the follow up.

      I have passed along your concerns and information to the appropriate Roku team to investigate further. 

      Once more information is available, I'll be sure to update this Community thread. In the meantime, can you please provide us with a video of the issue you are experiencing?

      Your patience and understanding in the meantime is much appreciated.


      Thanks,
      Danny