Forum Discussion

afmarsh's avatar
afmarsh
Streaming Star
2 years ago

[12.0] NBC Sports Channel Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

Well, it worked for a few months. Now this week when I try and watch a live game on NBC Sports Philadelphia (which yes, I subscribe to) when I click on the game, it just goes to the NBC live channel guide (which doesn't include the regional sports channels).

Really glad I bought a firestick when the issue that lasted all of March and April was happening.

Please don't tell me to delete the channel and restart my Roku. It happens with the NBC Sports app, and also the main NBC one that has a link to Sports.

  • Amyw717's avatar
    Amyw717
    Roku Guru
    2 years ago

    RokuDanny-R 

    Please try to Prioritize this. Another user besides me has posted this issue is starting again. 

    Here are links to the old threat (that took 7 weeks and 300+ posts to get it fixed) and my new thread along with photos of the error and the app version number. PLEASE GET THIS FIXED ASAP! 

    https://community.roku.com/t5/Channels-viewing/NBC-SPORTS-APP-Error-Code-Cloudpath-ErrorRetransUserM...

    https://community.roku.com/t5/Community-discussions/NBC-SPORTS-APP-ERROR-AGAIN/td-p/887588

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Community Users!

      Thank you for posting here at the Roku Community!

      We appreciate you reaching out regarding your issue with the NBC Sports channel.

      As of the moment, our concerned team has an ongoing investigation regarding this issue. In the meantime, we need your help. Could you provide the following details below?

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • What troubleshooting steps have you performed so far to reproduce the issue?

      We'll appreciate your response regarding this concern.

      Warm Regards,
      Janadee

      • NLTCrow's avatar
        NLTCrow
        Streaming Star
        2 years ago

        Me too.
        Worked fine for a couple months but now back to getting the same:
        Error Code: CloudpathErrorRetransUserMVPDBlacklisted
        while trying to watch tonight's Giants game

        Just sent a Private Message to RokuJanadeeK with the requested info

  • Javelin3o4's avatar
    Javelin3o4
    Newbie
    2 years ago

    Having the same issue on two different Roku TV's. Tried using my phone and it worked fine.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Javelin3o4,

      Thanks for your first post in the Roku Community!

      We appreciate you reaching out regarding your issue with the NBS Sports channel.

      As of the moment, our concerned team has an ongoing investigation regarding this issue. In the meantime, we need your help. Could you provide the following details below?

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • What troubleshooting steps have you performed so far to reproduce the issue?

      We'll appreciate your response regarding this concern.

      All the best,

      Chel