Forum Discussion

afmarsh's avatar
afmarsh
Streaming Star
3 years ago

[12.0] NBC Sports Channel Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

Well, it worked for a few months. Now this week when I try and watch a live game on NBC Sports Philadelphia (which yes, I subscribe to) when I click on the game, it just goes to the NBC live channel ...
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
3 years ago

Hi Community Users!

Thank you for posting here at the Roku Community!

We appreciate you reaching out regarding your issue with the NBC Sports channel.

As of the moment, our concerned team has an ongoing investigation regarding this issue. In the meantime, we need your help. Could you provide the following details below?

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • What troubleshooting steps have you performed so far to reproduce the issue?

We'll appreciate your response regarding this concern.

Warm Regards,
Janadee

NLTCrow's avatar
NLTCrow
Streaming Star
3 years ago

Me too.
Worked fine for a couple months but now back to getting the same:
Error Code: CloudpathErrorRetransUserMVPDBlacklisted
while trying to watch tonight's Giants game

Just sent a Private Message to RokuJanadeeK with the requested info

  • NLTCrow's avatar
    NLTCrow
    Streaming Star
    3 years ago

    Third day in a row I am unable to watch the Giants game.
    You guys gonna have this problem fixed by the time the All Star break is over?