Forum Discussion

afmarsh's avatar
afmarsh
Streaming Star
3 years ago

[12.0] NBC Sports Channel Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

Well, it worked for a few months. Now this week when I try and watch a live game on NBC Sports Philadelphia (which yes, I subscribe to) when I click on the game, it just goes to the NBC live channel ...
Javelin3o4's avatar
Javelin3o4
Newbie
3 years ago

Having the same issue on two different Roku TV's. Tried using my phone and it worked fine.

RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Javelin3o4,

Thanks for your first post in the Roku Community!

We appreciate you reaching out regarding your issue with the NBS Sports channel.

As of the moment, our concerned team has an ongoing investigation regarding this issue. In the meantime, we need your help. Could you provide the following details below?

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • What troubleshooting steps have you performed so far to reproduce the issue?

We'll appreciate your response regarding this concern.

All the best,

Chel