Forum Discussion

Richman1's avatar
Richman1
Newbie
3 years ago

“We’re sorry an error has occurred “ message on new CBS shows

I have read every single post here , even the repetitious ones and the ones from people that don't read any of them. Let's summarize and cut to the chase. FACTS: 1. The app only retains televis...
ansabali01's avatar
ansabali01
Newbie
2 years ago

Richman1  If you're encountering a "We're sorry, an error has occurred" message when trying to watch new shows on CBS, try the following steps:

  1. Check Internet Connection: Ensure your internet connection is stable and strong.
  2. Restart the App or Browser: Sometimes, simply restarting the app or refreshing the browser can resolve the issue.
  3. Update the App: If you're using a CBS app, make sure it's updated to the latest version.
  4. Clear Cache and Cookies: If you're using a web browser, clear its cache and cookies.
  5. Try a Different Device: See if the issue persists on a different device or browser.
  6. Check CBS Server Status: Sometimes the problem might be on CBS's end. Check their social media or support pages for any announcements.
  7. Contact CBS Support: If none of these steps work, reach out to CBS customer support for further assistance.