Today is 1-2-23and that fixed did not work for me. Still cannot watch CBS.
Hi Mag1
Thank you for the inquiry!
Does the issue only occur on Netflix or across other channels installed on your Roku device?
Have you tried removing the affected channel Netflix and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.
Let us know if there's any difference after.
Warm Regards,
Lianna
Tried all the suggestions, can't watch live cbs in any way shape orform
This may have been mentioned previously, but what I have to do is select sign out, then sign in again. A code will then be presented. Then I go on my computer to cbs.com and enter the code. I then have to select my cable provider, Spectrum in my case, and login to that site. Once that has been completed, the TV screen will show that I can then get into the CBS app. The aggravating thing about it is that this process is required every time I want to access the CBS app. Good luck.
Hi Duke5263
Thanks for keeping in touch!
Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the CBS channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting CBS Support to report the issue and get help.
Thank you for your understanding.
Warm Regards,
Lianna
Liana,
As a Roku staff member your input to CBS has more gravitas. Can you intervene on our behalf?
This has been going on for far to long.
We are signed in at CBS (on Roku) with our provider, "Xfinity". "An error occurred". We must sign out. Then sign back in. Go to computer to input the CBS code on screen with CBS.com/tv/roku. Then we are automatically directed to the Xfinity sight. We must sign in and wait for an Xfinity code sent to our email. Go back and input the Xfinity code. Then we go back to screen and are able to view CBS. Each new viewing requires this. Please help! Gary.
Tried that a few times( deleting and reinstalling) same message occurred.
Hi MrMiller23
Welcome to the Roku Community!
To ensure the process of removing and re-adding the CBS channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to CBS support directly to share your feedback.
Warm Regards,
Lianna
Stop repeating this. It doesn't fix the issue.
No it didn’t
I've deleted and redownloaded the app and still getting the error message and a screen with Paramount plus want more try it free OK got it and when click on that goes right back to the error message. I'm aggravated
Hello Schlagerk64,
Thanks for posting in the Roku Community!
The channel developer themselves maintains channels on Roku. We suggest reaching out to CBS's customer support directly to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.
Regards,
Karla
I've figured out I don't need to delete the app and restart every time, just log out and log back in on the "home" menu or whatever it is on the far left. That may be a little easier if that works.
Problem persists. We are signed in at CBS (on Roku) with our provider, "Xfinity". "An error occurred". We must sign out. Then sign back in. Go to computer to input the CBS code on screen with CBS.com/tv/roku. But then we are directed to the Xfinity sight. We must sign in and wait for an Xfinity code sent to our email. Go back and input the Xfinity code. Then we go back to screen and are able to view CBS. Each new viewing requires this. Have contacted CBS with on response yet. Please assist us, help! Gary.
Sorry, "With no response yet."
I did exactly as you said. I uninstalled the CBS channel and then restarted the Roku system. Then I reinstalled the CBS channel. It still did the same thing. I got the “sorry an error has occurred” message. It’s very frustrating.
lathph
Hi Lathph,
Welcome to the Roku Community!
Thanks for letting us know about the behavior you're seeing when streaming the CBS channel, along with all of the troubleshooting that you've done.
If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel, that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
You can reach them here: https://www.cbs.com/showfeedback/
Best regards,
Mary
This is maddening. I have tried everything suggested.
Hi mna,
Thanks for getting in contact.
Sorry to hear about your experience. If you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves.
In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.
Regards,
Nimfa
It is my sincere recommendation that you REMOVE CBS app from your offerings. YOUR customers are frustrated with the issue and with YOUR inability to fix it. Removing the app will save us all a lot of trouble.
