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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
9 months ago

[Under investigation] YouTube Playback Issue - Black Screen

Hey everyone, We're seeing reports of the YouTube app going black during playback.   Status Update: We're investigating this and working on a fix with our channel partner. If you're seeing this...
Under Investigation
DSaldanaYWA's avatar
DSaldanaYWA
Reel Rookie
9 months ago

Hello! My information is as follows

Device Model: 4850X- Ultra

Serial Number: X028005CPXFD

Device ID: S0VS347CPXFD

OS Version: 14.0.4

Tracker ID: FD-020-575

Channel: Version 2.24 build 229

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
9 months ago

Hey DSaldanaYWA, thanks for the info!

To help us further, could you also try recording a short video of the issue happening?

We appreciate your patience while we look into this.

Thanks,
Roku Community Team

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