Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
14 days ago

[Under Investigation] YouTube & YouTube TV – “No Connection” Error

Hey everyone, We’re aware that some users are seeing a “No Connection” error when trying to use YouTube or YouTube TV. Status Update: Our team is currently investigating the issue. Please share...
Under Investigation
aarondahl's avatar
aarondahl
Reel Rookie
2 months ago

Model.                    3820RW2 - Streaming Stick 4K
Serial number.       X02500E0ETEX
Software version. 14.6.4 build 9915-E6
GC version.            13.22.12
Device ID                S0JC3480ETEX
Issue ID.                 EX-301-005

I have tried using my AT&T hotspot on my phone and YouTube app DOES work there..

RokuSuzetteL's avatar
RokuSuzetteL
Community Moderator
2 months ago

Thanks for providing the info needed, aarondahl ​ 

We will forward this information to our team for them to review. If anything else comes up, feel free to reach out!

Roku Community Team