Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
14 days ago

[Under Investigation] YouTube & YouTube TV – “No Connection” Error

Hey everyone, We’re aware that some users are seeing a “No Connection” error when trying to use YouTube or YouTube TV. Status Update: Our team is currently investigating the issue. Please share...
Under Investigation
RokuHaz-M's avatar
RokuHaz-M
Community Moderator
2 months ago

Hi there! aarondahl​

Thanks for taking the time to troubleshoot and diagnose your Roku. Could you provide a little more information to help us in the investigation?

  • Roku device model, serial number, device ID, and OS version. (Settings > System > About)
  • Tracker ID (press the Home button 5X, followed by the Back button 5X)

Meanwhile, have you tried connecting to your personal hotspot? Did you run into the same error?

Let's team up on this!

Roku Community Team

aarondahl's avatar
aarondahl
Reel Rookie
2 months ago

Model.                    3820RW2 - Streaming Stick 4K
Serial number.       X02500E0ETEX
Software version. 14.6.4 build 9915-E6
GC version.            13.22.12
Device ID                S0JC3480ETEX
Issue ID.                 EX-301-005

I have tried using my AT&T hotspot on my phone and YouTube app DOES work there..

  • RokuSuzetteL's avatar
    RokuSuzetteL
    Community Moderator
    2 months ago

    Thanks for providing the info needed, aarondahl ​ 

    We will forward this information to our team for them to review. If anything else comes up, feel free to reach out!

    Roku Community Team