Hey, everyone.
We see reports of the UK Channels 4 & 5 not playing any content.
Status Update 7/16: Our team is aware of the issue and is looking into it. In the meantime, for this specific error, we recommend that you contact the app provider directly, as they are best suited to assist you.
You can contact them here:
Channel 4 - Contact Support | Channel 4
Channel 5 - Help Centre | Channel 5
Thanks,
Roku Community Team
Hi,
The apps for the UK Channel 4 and 5 apps no longer play content. Both will go through a set of adverts displayed prior to the program but on loading the actual program, an error is displayed, eg. Channel4: 201, Channel 5: RK2011.
Roku Express 14.6.4 Build 9915
Thanks
Same issue here. Noticed yesterday. On 5 unsurprisingly the adverts still work , but as it goes to stream 5 the error RK2011 comes up. Channel 4 straight to error 201.
Im having the same problem and cannot get channel 4 live on my roku smart tvs. I had a chat with them over an hour nothing resolved kept getting cut off. They just kept blaming the channels. I've only had the stick a week and used to work until Sunday.
+1 we're also having the same issue
What is Roku doing (or not doing) here - 2 months and still no fix???? I've had the same issue for the same length of time, same software release/build. My first message here as I'd been monitoring the postings in the obviously vain hope a fix would be rolled out...
Nothing - No Ch4/5/U live or catchup, QUEST TV (discovery+) streaming content from six hours earlier. Ditch ROKU get a firestick which works!
Can we get an update? its been 16 days since this was reported.
This is clearly a ROKU problem. It all started from the last software update (Version 14.6.4 Build 9915) pushed out on 10/07/2025 at 1:48am. Reporting it to the app providers is pointless as there is an underlying fault in the ROKU software affecting their apps. Please confirm that the problem has been identified and let everyone know when a fix will be available. Thank you.
This is a Roku issue, not with Channel 4 and 5. The device worked perfectly until the software update, as countless people have said. Do not try to pass the buck. Just sort this. I bought this thing in good faith 6 weeks ago and already it doesn't work. Not good enough. Amazon say I'm out of the return window. If it's not sorted I will be contacting my credit card company. I'm not being ripped off for something that doesn't work so soon. This is very disappointing.
Hi
could we please get an update on this?
Both Ch4 and 5 confirm it’s not an issue with them and as several people have clarified, this issue only happened after the Roku last update.
I’ve got three Rokus and if this issue isn’t going to be fixed imminently then I’d like to return them for a full refund as I’ve had them all less than a year.
Helen
No "U" either
Unfortunately, still no Channel 4 or Channel 5, discovery+ (Quest TV) still streaming 6 hours behind, no problems however via the internet (TV Browser) or an Amazon fire stick. The apps providers have been notified along with ROKU, but no solution has been forthcoming. These problems seem to be nothing to do with the end user.
Unfortunately "U" has now joined Ch4 & Ch5 in not working (apart from adverts) on my Streaming Stick. The problem of discovery+ (QUEST) streaming content from 6 hours earlier has also gone unresolved for a few months. All these apps work correctly via the internet or using a firestick. Could this be a DRM problem or an IP location issue with Roku? I have URL filters disabled on my asus router.
RokuTakashi , RokuMaryEF -- Last status update was 11 days ago, any word on what is going on?
Where are you with this? It's over two weeks now with no update.
I have the same issue and reached out to U support and they advised me to restart the device which I did and it has made no difference. They are unable to suggest anything further to help with this.
