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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 months ago

[Under investigation] Can't Update Software - Error 004

Hey everyone, We’re aware some of you are getting the "Can't update software. Please try again later" message with error 004. Status Update 4.07: Our team is working on it, and we expect it to be...
Under Investigation
smah15's avatar
smah15
Newbie
4 months ago

Hi, I JUST purchased a brand new Roku - 65" Class Pro Series and have encountered this issue upon setup. I've attempted various network connections, multiple restarts, recycles, and resets, none of which have worked in bypassing or solving errod 004. 

What can i do from here? Should i return the Roku? 

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
4 months ago

Hey there, smah15 

Thanks for chiming in!

Just to double-check, you mentioned that you did a reset. Did you mean a factory reset? 

Please keep us posted!

Roku Community Team

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