I haven't spoken to anyone at ROKU and I doubt that I ever will. The technical support at ROKU is scarce and maybe non exsistent. My issue is with what I expect to be a corrupted memory. When updating the update stops at 81%. At this time I get an error code 004. The message says "Can't update at this time, please try again later" I have tried many times but just the same thing over and over. I had to hunt down the phone number for ROKU and I called them, but only got a phone tree asking to leave a message or describe the problem. ROKU's are good while there working, however, when there down there doesn't seem to be anyone around to help solve the issue.
