I can't get to settings because everything is locked up. Any ideas?
Update: Factory Reset fixed all my issues. Thanks!
Hey everyone!
We know some of you are running into error 004 after the update, and we want you to know our team is looking into the issue.
If you sent us your device information, don’t worry—it's been passed along. We’ll keep you in the loop as soon as we have updates.
Thanks for your cooperation!
Roku Community Team
Here's what worked for me, w/o doing a factory reset:
1. Power cycled (unplugged) Roku after getting the frozen blank screen after failed update (been doing this the last few days).
2. Went to secret menu and did a software update (this seemed to update some of the channels/apps). To get to said menu: 5x Home button, 3x >>, 2x <<.
3. Then updated software from regular System menu. This worked and Roku reset itself to complete updates.
4. Final updates FAILED. But, I selected RETRY and then it worked. Power cycled Roku and checked for updates again to make sure.
Good luck out there in steaming land!
