Forum Discussion

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
9 days ago

[Under investigation] Back button on Roku remote not working after restart

Hey everyone! We've seen reports that the Back button on the Roku remote is still not working after a restart.  Status update 9/1: The team is currently investigating the issue.  To help us in ...
Under Investigation
Audi315's avatar
Audi315
Reel Rookie
9 days ago

Still not working even after restart.  Same for all 6 of our TVs.

  • Lefty77's avatar
    Lefty77
    Reel Rookie
    9 days ago

    Not sure if you tried this but it worked for me and several others. While watching a program on the Roku Channel, hit the * (Options) button and then the back button. After I did this, back button was working everywhere, including other apps.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 days ago

    Greetings, Audi315​!

    You mentioned that it's still not working after the reset. Could you help us with your device details so we can take a look at it?

    Hoping to get some reply soon!

    Roku Community Team