Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 months ago

[Under Investigation] Audio Issues on Hisense Roku TV After Update

Hi everyone, We’ve received reports about audio issues on Roku TVs after the recent software update. Status Update 5/16: Our team is aware of the issue and is currently working on a fix. In the...
Under Investigation
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
4 months ago

Hey everyone!

Status update 6/6: Just a quick heads-up from the team. If you're still running into any problems, we suggest doing a software update on your Roku TV and seeing if that does the trick!

Here's how:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Software update
  5. Select Check Now to manually check for updates

We'd like to know if that works. Please keep us posted!

Roku Community Team

ChuckF's avatar
ChuckF
Channel Surfer
4 months ago

No new updates yet even after manual software update.....

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    4 months ago

    Thanks for the update ChuckF​!

    Can you share the latest software version you have so we can check it out?

    Thanks again,
    Roku Community Team

    • ChuckF's avatar
      ChuckF
      Channel Surfer
      4 months ago

      Still the same build # that created the issues....4.5944-CH

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        4 months ago

        Sorry to hear that, ChuckF​!

        We'll pass this along to the team for further review. Appreciate your help on this. Stay tuned for more updates!

        Roku Community Team