Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 months ago

[Under Investigation] Audio Issues on Hisense Roku TV After Update

Hi everyone, We’ve received reports about audio issues on Roku TVs after the recent software update. Status Update 5/16: Our team is aware of the issue and is currently working on a fix. In the...
Under Investigation
RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 months ago

Hi everyone,

We've seen several reports about audio problems on Roku TVs following the latest software update.

Status Update – 5/16: Our team is aware of the issue and is actively working on a fix.

While we work on a permanent solution, you can try this workaround in the meantime:

  • Avoid selecting “Speech” or “Auto” sound modes.

  • Use “Standard” or any other sound mode instead (excluding Speech/Auto).

  • Ensure “TruVolume” is turned OFF.

  • Alternatively, open the “Customize” menu for your selected sound mode and turn OFF VirtualX.

We’ll keep this thread updated with any new updates.

Thanks,
Roku Community Team