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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
6 months ago

[Under Investigation] Audio Issues on Hisense Roku TV After Update

Hi everyone, We’ve received reports about audio issues on Roku TVs after the recent software update. Status Update 5/16: Our team is aware of the issue and is currently working on a fix. In the...
Under Investigation
Crz4taz's avatar
Crz4taz
Newbie
6 months ago

Same issue for us.   Theatre and speech settings are low, changed to bass and it is fine on all other settings but theater has to be up to like 60.  We are using the remote and tried a system restart, no luck

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
6 months ago

Hey Crz4taz CordCutter2020 and testmonkey83,

Thanks for sharing this concern. We'd like to take a closer look at this issue.

Could you please clarify if the issue occurred on the menu screen, during streaming, or in a specific app?

Also, share with us the following:

  • Exact Roku TV model
  • Make and model of any external audio device (if applicable)
  • Tracker ID, Software version, and build (press Home 5x and Back 5x). It would be helpful if you could share a screenshot of the Issue report tracker screen, too. How do I insert an image in a post?

We're looking into it.

Roku Community Team

  • Clarapchester's avatar
    Clarapchester
    Reel Rookie
    6 months ago

    Mine is doing this too!! Can you please post if there is a fix yet? 

  • Clarapchester's avatar
    Clarapchester
    Reel Rookie
    6 months ago

    I am having this same problem. Can we please get an update? I submitted a ticket already. It is literally getting worse daily. I used to be able to hear the tv at volume 15, then it went to 30 after the update and now it has to be turned up to 50. This is ridiculous. 

    S/N:75N23420WH00981

    Hisense 75" Class 4K UHD LED LCD Roku Smart TV HDR R6 Series 75R6E4

    • Clarapchester's avatar
      Clarapchester
      Reel Rookie
      6 months ago

      No external speakers, all apps

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        6 months ago

        Hi, Clarapchester Hed 

        Thanks for posting here.

        We passed along the information you shared in this thread to our team for investigation. We'll keep you updated as the investigation progresses.

        Thank you for your support and understanding.

        Roku Community Team

    • mcatkep's avatar
      mcatkep
      Channel Surfer
      6 months ago

      Having the same problem. Is there a fix for this yet?!

  • crp_aragon's avatar
    crp_aragon
    Newbie
    5 months ago

    Model number G139x tv

    serial x01200ws3tj3

    issue j3-212-058

    volume not working at all 

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