My Hisense TV updated to Software Version 14.5.4 Build 5944 3 days ago. Now the sound while watching TV needs to be turned up past 60 in order to hear it. This makes the sound of the click on menu items or apps really loud and the lead in to some apps just blasts out but all the shows we try to watch have no volume.
I have a 58” Hisense Roku television and the latest update is doing some very odd things to the sound on all content. The local news runs some music under their stories sometimes and the new software makes that background music extremely loud and harsh while not changing voice content. This happens on all streaming content with no way to stop it. Commercial music blares now too. Put it back the way it was before please. This update is terrible. The sound processing algorithm was better before.
Software version: 14.5.4
Build: 5944
My parents have the exact same problem for several days now. Watching a sporting event is awful because you hear all the crowd noise and barely anything from the announcers.
Hi Kandygrrl and HisenseUserN,
Thanks for posting!
To investigate the issue further, please provide the following information posted in this thread by our moderator.
Looking forward to your response.
Roku Community Team
We are having the same Issue, exact same hisense 58” tv. Please resolve soon.
I am also having this exact issue with the 58" Hisense Roku TV
Hey, RokuMoose.
Thanks for chiming in!
Have you tried doing a software update on your TV as stated in this thread? If so, and the issue still persists, can you share the latest software build/version of the Roku TV so we can take a look?
We'll wait for your prompt response!
Roku Community Team
Same exact problem. All the apps have super low volume but the menu is really loud. Any resolution yet?
The update you installed yesterday changed the look and sound of my Hisense 58R6E3 TV. I'm ok with the new looks but the volume is suddenly too low. I used to turn it up to 15 on LIVE TV and 30 on DVR (all HDMI connected devices are lower). Now I have to turn LIVE TV up to 50 and HDMI up to 80. I have done a restart and unplugged it for a minute. It's not on my end, your update is to blame. You didn't do that on purpose, did you? Please let the programmers know about their mistake so they can fix it quickly, before my refund window expires.
Same issue for us. We use the remote.
All apps.
we are continually have to adjust the volume.
it seems to broadcast background sounds louder.
Very irritating!
charles Goon
Roku device model G204X
serial number, X01900W3U33R
device ID S08C6423U33R
OS version 14.5.4 BUILD 5944-CH
GC VERSION 13.10.10
ISSUE TRACKER ID 3R-175-765
ALL APPS, INCLUDING LIVE TV, DISNEY+, DVR
Same issue for us. Theatre and speech settings are low, changed to bass and it is fine on all other settings but theater has to be up to like 60. We are using the remote and tried a system restart, no luck
Hey Crz4taz CordCutter2020 and testmonkey83,
Thanks for sharing this concern. We'd like to take a closer look at this issue.
Could you please clarify if the issue occurred on the menu screen, during streaming, or in a specific app?
Also, share with us the following:
We're looking into it.
Roku Community Team
Same issue here after recent update on my Hisense Roku tv 60 inch the volume is now messed up I used to be able to hear the regular tv channels at 6 - 10 but now I have to go almost up to 20 to even hear the sound and that is still low sounding but when I play the apps the sound is still good this is ridiculous to have to turn the volume up that high to be able to hear the tv sound at minimum but then the tv click on menu sounds are extremely loud. This needs to be fixed asap why is it when there is an update something else gets messed up.
Hey Kelz1020, Tarachuck1985, and adhaley04,
We are investigating this issue. To help us investigate it further, please provide the following information that we have posted on this thread.
Thanks,
Roku Community Team
Hi, CordCutter2020
Welcome!
Thanks for sharing the issue you've encountered with sound problems after the update on your Roku TV. I'd like to gather additional info for us to take a closer look.
Share with us the details below.
In the meantime, you can perform a system restart to troubleshoot the issue. To restart your Roku system, navigate to Settings > System > Power > System restart.
Keep us posted.
Thanks,
Roku Community Team
Did the restart, still the same. Using the ROKU remote and it happens on all the apps that we have tried. We have the volume up to 50 now and it is especially loud at the startup of the Netflix app - DA DUN!
I have had my roku tv for about 2 months I could easily listen to any program on 12 or 13 now the volume has changed whats was 12 is now 20 and goes up to 26 if music comes or Loud noises have to turn it down. I have unplugged tv from wall for 20 seconds even 60 seco is also from Back of tv for same amount of time there is no update available. Do t not strwam through anything but tv through apps. Same volume issue on every show or movie I try to watch could u please fix this issue
Hey, Leonared46.
Thanks for reaching out!
Did this happen after an update? If so, can you please provide the info requested by RokuRiamie-D, so the team can investigate?
We'll wait for your response!
Roku Community Team
I am having the same issue with both my Hisense ROKU tv's. Immediately after the last update the volume on the TV is much lower. I normally listen with a volume of 5-9 but now the volume needs to be 14-18 to get the same sound levels I previously had before the update.
We are having the same issue. Hisense 6series-58 L203X. X035007PHYVU. 14.5.4 BUILD 5499
My tv did the system update yesterday and now the volume is very low. I usually have it at 7 0r 8 and can hear it fine, now i have to turn it up to at least 15
Hi, Jmarie2186
Welcome!
Thanks for reaching out. Our team is aware of the issue, and is currently working on it.
In the meantime, we'd like to gather additional details for us to progress in the investigation. Can you please provide the details below?
Keep us posted.
Thanks,
Roku Community Team
Hey everyone,
We’re aware of the low audio issue some of you are experiencing on Roku TVs after the recent update.
Status Update – 5/7: We’re currently investigating and could use some additional info to help us out:
Do you have a receiver or any external speakers? If so, what’s the model/make?
Are you experiencing the issue on any specific apps?
If you haven’t already, please share your device info (model, serial number, etc.). See post above by RokuTakashi
Thanks for your help! We’ll keep you posted with any updates.
— Roku Community Team
Suddenly the audio on my Roku TV has changed. Background noise is louder and overshadows dialogue. Some of the dialogue- on multiple apps, with different shows and movies- echoes. I’ve been through the sound in my settings to try and fix, I’ve also done a system restart with no luck fixing the issue.
Has this been addressed at all? I hadn’t really paid attention as I’ve not been watching tv in my bedroom much for the past month. But I turned it on last night and could hardly stand to watch it. The background noises overpower the talking and turning it to hear the voices does nothing but increase the background noises. The tone is very sharp and painful as if not filtered at all.
Check the green box at the top of this discussion. Turn off the Digital Virtual:X under sound settings. That should fix the problem!
