Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
3 months ago
Solved

[Solved] Service Interruption with Google Home/Alexa Commands & Device Connection

Hey everyone! If you were experiencing issues with your smart home device not connecting or Google Home/Alexa commands not working. Status Update 8/13 9 AM PST: We believe the issue is now resol...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    3 months ago

    Hey everyone!

    If you were experiencing a service interruption affecting smart home device connections or Google Home/Alexa voice commands 

    Status Update (8/13, 9 AM PST): We believe the issue has now been resolved. 

    If you're still seeing errors or voice commands aren’t working, please let us know. Feel free to tag me, and we’ll take a look!

    Thank you,
    Mary
    Roku Community Team

WaldenPond's avatar
WaldenPond
Reel Rookie
3 months ago

Is there a server issue with Amazon and Roku? On 8/12, Roku Smart Home devices (all plugs and lamps) began not responding to Alexa commands.

  • All devices are connected to the same wi-fi network and all other commands work fine on Alexa.
  • I get the same server unresponsive message if I use the Alexa App for the Roku devices.
  • All Roku devices do respond to the Roku Smart Home App. 
  • I have disabled and re-enabled the Roku Skill in the Alexa App.
  • I have reset the Amazon Echo and the Roku plugs/lights.
  • I checked for updates on both the apps and devices. (There was an update same day to my Roku Smart Home App).   

Just wondering if this is a temporary server issue.

AlexanderNG0628's avatar
AlexanderNG0628
Newbie
3 months ago

Same here, I’m trying to figure out what happened. If I find anything, I’ll check back in.