Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 days ago
Solved

[Solved] Service Interruption-Unable to access Multiple Apps

Hey everyone, We are aware of a service interruption impacting customers that unable to access Roku services.  Status Update 9/3 3:30 PM PST: We believe the issue is now resolved.  We recommend...
Fixed
Newly Reported
Won't Fix
  • RokuMaryEF's avatar
    RokuMaryEF
    5 days ago

    Hey everyone,

    We believe the app loading issues with your Roku have now been resolved. 

    We recommend restarting your device by going to Settings > System > Power > System Restart, then trying again.

    Please let us know if the issue persists.

    Thank you,
    Roku Community Team

dfaf's avatar
dfaf
Reel Rookie
6 days ago

Peacock, Hulu and Paramount Plus apps not opening, Netflix, Prime UTube TV all work fine. 9/3/2025

  • Klancos0511's avatar
    Klancos0511
    Reel Rookie
    6 days ago

    This is not solved

  • Klancos0511's avatar
    Klancos0511
    Reel Rookie
    6 days ago

    I have done the power reset and the WiFi/router reset. Most just hang up and if you try to update they lock up on the update screen.

    • Klancos0511's avatar
      Klancos0511
      Reel Rookie
      6 days ago

      The more apps I try the more are failing. Netflix and YouTube TV seems to be the only apps working.

    • Bell4's avatar
      Bell4
      Reel Rookie
      6 days ago

      Same here, this is pretty irritating! No pairing button on the remote of my TLC Roku TV. If someone gets a solution please help!

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      5 days ago

      Hey everyone!

      It sounds like you’re having trouble with multiple apps not working. To help us investigate, could you please provide the following details?

      • Email address
        Roku device model, serial number, device ID        , and OS version. (Settings > System > About)
      • Tracker ID (press the Home button 5X, followed by the Back button 5X during the issue)
      • What apps are affected?

      Looking forward to your response!

      Roku Community Team

      • Klancos0511's avatar
        Klancos0511
        Reel Rookie
        5 days ago

        Mod 65R4AX

        Ser X012001VLN31

        Ver 14.6

  • Linda06's avatar
    Linda06
    Newbie
    6 days ago

    I’m having the same problems 

    • Linda06's avatar
      Linda06
      Newbie
      6 days ago

      I also did a system restart to no availability!!

      • JWS9518's avatar
        JWS9518
        Roku Guru
        6 days ago

        Linda06​ Try unplugging power for 30 to 60 seconds to clear the cache and see if that helps.

    • RokuElizer-A's avatar
      RokuElizer-A
      Community Moderator
      6 days ago

      Hi Linda06​ 

      We'd like to take a closer look at your issue. Could you share with us what specifically happened when you tried to access the apps?

      • Does it kick back to the Roku home screen or to the app's main screen?
      • Is this happening with all the apps on all your Roku devices?


      We'll wait for your response!

      Roku Community Team 

      • Klancos0511's avatar
        Klancos0511
        Reel Rookie
        6 days ago

        I’m having the exact same issue. I have done the power reset and reset my router and WiFi.

  • RG123's avatar
    RG123
    Newbie
    6 days ago

    I couldn't get any apps to load, and when I checked for system updates it got caught in the cycle and I had to force a restart by unplugging. After many restarts and messing with settings, I learned how to clear the cache. After clearing the cache, everything started working again. Here's how I was able to clear the cache:

    press the Home button five times, then the Up arrow once, then the Rewind button twice, and finally the Fast Forward button twice.

    It froze for 20ish seconds and I was worried I broke something but then it restarted itself and everything was working agai

    • Klancos0511's avatar
      Klancos0511
      Reel Rookie
      5 days ago

      Tried it and didn’t work

    • Lizsings4u2's avatar
      Lizsings4u2
      Newbie
      5 days ago

      Thank you!  

  • ZephramGreen's avatar
    ZephramGreen
    Newbie
    6 days ago

    Whenever I try to open an app (ANY APP) on my Roku Streambar, the Streambar freezes for 5-10 minutes and then crashes. I have tried doing a restart through the system settings. I have tried disconnecting it from power for 30 seconds. What should I try next?

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    6 days ago

    Welcome, dfaf​ 

    You mentioned that several apps are not opening, and we're here to assist you with this issue. Try performing a system restart and checking your Roku device Wi-Fi connection. 

    Let us know how it goes! 

    Roku Community Team

  • Bell4's avatar
    Bell4
    Reel Rookie
    6 days ago

    I was watching Paramount+ earlier, now it won't open, just stays on blue screen, Peacock, Prime, Hulu won't. Live works,.what the heck!!! I have a new TLC Roku tv

  • dfaf's avatar
    dfaf
    Reel Rookie
    6 days ago

    per Roku chat bot advice, I had to re-pair my remote to the Roku streaming device. This seems to have corrected the issue. I had already gone through the restarting, updating and all of the usual fixes to no avail but I guess it was a remote issue. 

    • Klancos0511's avatar
      Klancos0511
      Reel Rookie
      6 days ago

      I did your repair issue and it did not fix anything 

    • Bell4's avatar
      Bell4
      Reel Rookie
      6 days ago

      I cannot figure out how to repair my remote for my TLC Roku tv. It doesn't have a pair button anyplace. And the remote is working otherwise, any ideas?

  • Bell4's avatar
    Bell4
    Reel Rookie
    5 days ago

    I've tried restarting, the remote doesn't have a pair button. The remote is working anyway, but somone said to try that. Live TV works...help with apps!

  • anismom's avatar
    anismom
    Newbie
    5 days ago

    I have the same problem. FrndlyTV app won't work either only Netflix works. I can't remove and reinstall apps, they all either do nothing or go to a black screen.

    • Bell4's avatar
      Bell4
      Reel Rookie
      5 days ago

      Mine will open now that I did a system restart but I can hear it but just a black screen. I'm so over this!