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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago
Solved

[Solved] Roku TV Issue: Prompting to Name or Set Up the Device

Hey everyone, Status Update 4.2.25: The Roku TV issue should be resolved. If you're still getting prompted to change the name and set up your device, we need your help. Please take a photo of t...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    7 months ago

    Hey everyone,

    Status Update 4.2.25: The Roku TV issue should now be resolved.

    If you're still seeing prompts to change the name or set up your device, we need your help.

    Please provide the Issue Tracker ID (Press Home 5x, Back 5x) and take a photo of the screen so we can investigate. 

    Thanks for your patience and continued support of the Roku Community!

    Happy Streaming! 💜

pravin7646's avatar
pravin7646
Reel Rookie
8 months ago

I typically use my Roku to play video game consoles. I've had the TV for a couple of years now, and have long since set up the inputs. However, a couple of days ago my TV has started detected all of my inputs as new devices every time I turn them on, and asks me to name them. Is there a way to stop this behavior?

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago

Hey there! pravin7646,

Thanks for reaching out about the input issue on the Roku TV.

Status Update 3/27:

We're planning to send a small batch of updates out tomorrow, and as long as that update doesn't cause any issues, most people will see this fix over the next week, but this timeline could change.

Note that this is a backend update, so your firmware version won't change. You can still check for a manual update (Settings > System > System Update > Check Now) to ping for the backend update sooner, but not all TVs will receive it at the same time.


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