[Solved] Roku TV - Black screen on Live TV Channel

This just started about two days ago where the live TV channels on my TCL smart TV turns off automatically after about 10 or 15 minutes. All the power saver settings are all set to “off”, including bandwidth saver. No other streaming platforms are affected, only the Roku live channels. The screen just goes black. It’s extremely annoying. I wasn’t having any issues prior to two days ago.

I found a thread for this about a month ago and I followed all the steps but, it’s not fixing it. I have a Walmart Onn Roku TV that isn’t very old and I’m watching the Live TV channels (doesn’t matter the channel). Every show I watch, it gets just about to the end of an episode and then the screen goes black. The TV doesn’t shut off and it never recovers to proceed onto the next episode so, I end up having to go back to the Home Screen and back into the channel again (every 30 minutes) which is getting very annoying. I tried doing a manual system update but, there wasn’t one available, and I’ve tried resetting everything else like the former thread said but, nothing is working. Anyone have anything else? My plug in Roku device works fine in my bedroom. 

My TV is doing the same thing that these TVs are doing I don't understand it just started I've done everything just like these people have and it's still doing it

Having the exact same problem. Have you found a solution yet?

While watching it will go to the Home screen. It seems to do this when triggered by a commercial

After the new update, I noticed that some live streaming channels plays well for few minutes after switching. But a couple of minutes later the picture go dark while sound still on.

This does NOT occur if I use the same channel on it's own APP outside Roku live stream. For instant, skynews live channel #143 this occurs every time I switch to that channel from one of on-the-air channels. But if I go to skynews app, this does not happen. So that means it is NOT a problem with the TV but it is a problem with the Roku OS.

Hey there, renaurich​

We get that you are also experiencing a black screen the moment that you try to access the Live TV on the Roku channel app.

To get this investigated, please provide the details:

• Roku model, serial number, device ID, OS version, and build. (All can be found in Settings > System > About.)
• Tracker ID (press the Home button followed by the Back button 5 times on your Roku remote)
• App build version (highlight the app and press the star (*) button of your Roku remote)

Keep us posted!

Roku Community Team

renaurich 

Thank you for providing the requested details. We've passed this along to the right team to take a look. 

If anything else comes up, feel free to reach out!

Thanks again,

Roku Community Team

Hey, I recently bought two Roku Streaming Stick+ 4Ks. While watching Roku Live TV, the screen randomly goes black with no sound, though the device stays on. Changing the channel brings it back, but it keeps happening, both sticks even go black at the same time. Is this a software issue? Thinking about returning them.

Thanks for reaching out! Coolio17​ 

We understand that the Roku Live TV channel is showing a black screen. We want to work with our team on this. Can you send us some details?

• Roku device model and device ID. (can be found in Settings > System > About)
• Tracker ID OS version and build (press Home5x and Back5x)
  
• A video or photo would be helpful
  
  

I'll wait for your response!

Roku Community Team

Hi, Im confirming that my ISSUE WITH SCREEN GOING BLACK NEAR END OF SHOWS ON LIVE CHANNELS ONLY.AS OF 7.24.25 SO FAR HAS BEEN PLAYING WITH OUT CUTTING OFF. IDK WHAT THE PROBLEM WAS, I JUST HOPE IT DOESN'T HAPPEN AGAIN! THANK YOU TO ALL INVOLVED WHO WORKED WITH GETTING THIS ISSUE RESOLVED!! {SOLVED}

I’ll try this when I get home tonight. solution:TBD