Forum Discussion

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
4 months ago

[Solved] Roku Mobile App freezing - iOS

Hey everyone, We know some of you have issues with the Roku Mobile App freezing after exiting to navigate away or opening after locking the screen. Status Update 5.2.25: The issue with the Roku m...
Fixed
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
6 months ago

Thanks for the info, Billyw0508!

We noticed you're also having an issue with the app when navigating away. No worries; we'll pass your device details to the appropriate Roku team for review. Thanks for reporting this.

Please stay tuned for more updates!

Best,
The Roku Community Team

r0kumonkey's avatar
r0kumonkey
Streaming Star
6 months ago

Latest ios Roku app update made it worse

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Hey, r0kumonkey.

    Thanks for the update!

    Can you let us know what other issues you've had with the app besides the current one? Also, please drop the Roku app version so we can check it out.

    Look forward to your response. 

    Thanks again,
    The Roku Community Team

    • r0kumonkey's avatar
      r0kumonkey
      Streaming Star
      6 months ago

      I’m not sure how many times I have responded with this information since this started happening October-ish 2024. Every version of the ios Roku app has been a problem since then. The Android Roku app has worked fine. Take an ios device, set it up with the Roku app connected to a Roku tv, then navigate away (check email, blank out your screen to put your phone on your pocket, etc). 100% of the time when you return to the Roku app the app screen will be locked up (and shifted slightly up). 

      Here are my current versions (this problem has spanned multiple versions since October-ish 2024):

      ios 18.3.1 iPhone Xs Max

      Roku ios app software version 12.3.0.21421933.35

      Seriously, this is an easy problem to replicate with the ios Roku app. Do the app developers have access to ios devices running the app and Roku tv’s? It is disappointing that it has persisted this long. Is there a way to schedule a chat with a technical person so relevant information can be conveyed? It seems like the forum responses are just for optics and not really doing anything. 

      • Help_needed_plz's avatar
        Help_needed_plz
        Channel Surfer
        6 months ago

        Hi, I’m having this same issue. It started in November when I upgraded from and iPhone 11 with an older iOS and Roku app to an iPhone 13 Pro with the latest iOS and Roku app. 

        phone: iPhone 13 Pro

        iOS: iOS 18.3.1 (22D72)

        Roku:  12.3.0.21421933.35

         

        symptoms: open Roku app, swipe up from bottom of screen, swap to any other iOS app, swipe up return to Roku. Roku app is frozen. Only solution is to force close by swiping up and reopening app 

        uninstalled and reinstalled app with no improvement.