Forum Discussion

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
6 months ago

[Solved] Roku Mobile App freezing - iOS

Hey everyone, We know some of you have issues with the Roku Mobile App freezing after exiting to navigate away or opening after locking the screen. Status Update 5.2.25: The issue with the Roku m...
Fixed
Billyw0508's avatar
Billyw0508
Newbie
8 months ago

This has been happening for a week for me. No error messages. I use the app to launch a service, go to sky other app on my phone, go back to the Roku app and it’s non responsive. I have to force with the app and relaunch to use the remote. 
iPhone 15 Pro iOS 18.3.1 

Roku app version 12.2.0.20352065.66

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
8 months ago

Thanks for the info, Billyw0508!

We noticed you're also having an issue with the app when navigating away. No worries; we'll pass your device details to the appropriate Roku team for review. Thanks for reporting this.

Please stay tuned for more updates!

Best,
The Roku Community Team

  • r0kumonkey's avatar
    r0kumonkey
    Streaming Star
    8 months ago

    Latest ios Roku app update made it worse

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      8 months ago

      Hey, r0kumonkey.

      Thanks for the update!

      Can you let us know what other issues you've had with the app besides the current one? Also, please drop the Roku app version so we can check it out.

      Look forward to your response. 

      Thanks again,
      The Roku Community Team

      • r0kumonkey's avatar
        r0kumonkey
        Streaming Star
        8 months ago

        I’m not sure how many times I have responded with this information since this started happening October-ish 2024. Every version of the ios Roku app has been a problem since then. The Android Roku app has worked fine. Take an ios device, set it up with the Roku app connected to a Roku tv, then navigate away (check email, blank out your screen to put your phone on your pocket, etc). 100% of the time when you return to the Roku app the app screen will be locked up (and shifted slightly up). 

        Here are my current versions (this problem has spanned multiple versions since October-ish 2024):

        ios 18.3.1 iPhone Xs Max

        Roku ios app software version 12.3.0.21421933.35

        Seriously, this is an easy problem to replicate with the ios Roku app. Do the app developers have access to ios devices running the app and Roku tv’s? It is disappointing that it has persisted this long. Is there a way to schedule a chat with a technical person so relevant information can be conveyed? It seems like the forum responses are just for optics and not really doing anything. 

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