Forum Discussion

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
26 days ago
Solved

[Solved] Plex app playback issues after an update

Hey everyone! We've seen some folks reporting the Plex app with picture quality issues and frequent stuttering after the update.  Status update 10/01: We believe the issue should be resolved now....
Fixed
  • RokuArcelyn's avatar
    RokuArcelyn
    10 days ago

    Hey everyone,

    Status Update 10/01: We believe the issue is now resolved.

    Please update the Plex app by highlighting it, pressing * on your remote, and selecting “Check for updates.”

    If it’s still not working, share your serial number/Device ID and Plex app build version.

    Let us know if that helps!

    Roku Community Team

brlinton's avatar
brlinton
Reel Rookie
11 days ago

Hi, I'm having this issue too.

The problem is happening on a 1080p device in both Plex and Jellyfin - pixelization, stuttering etc. in the video playback of some files.  It looks like it's happening when it tries to direct play, for example with an H264 encoded file.

When I try a VC-1 that has to transcode, it's playing fine.

Cold restart of the Roku did not change anything.  Prior to the 15.0 release, the same video files played fine in both Plex and Jellyfin.

Model:  4802X - Roku Ultra

Software version:  15.0

Device ID:  S0DA2230XWKX

Serial Number:  X01000S0XWKX

I have a Roku Premiere connected to a 4k device and it's playing all files fine in both Plex and Jellyfin but it's still on 14.6.

Is there any way to prevent the Premiere from updating to 15?

slade73's avatar
slade73
Channel Surfer
11 days ago

Happens with video on a USB drive and Roku Media Player as well.