Forum Discussion

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
26 days ago
Solved

[Solved] Plex app playback issues after an update

Hey everyone! We've seen some folks reporting the Plex app with picture quality issues and frequent stuttering after the update.  Status update 10/01: We believe the issue should be resolved now....
Fixed
  • RokuArcelyn's avatar
    RokuArcelyn
    10 days ago

    Hey everyone,

    Status Update 10/01: We believe the issue is now resolved.

    Please update the Plex app by highlighting it, pressing * on your remote, and selecting “Check for updates.”

    If it’s still not working, share your serial number/Device ID and Plex app build version.

    Let us know if that helps!

    Roku Community Team

dumbpuppy's avatar
dumbpuppy
Channel Surfer
13 days ago

Thank You for looking into this issue.  My Plex 4k 60fps videos stopped playing altogether, just loads to 99% and never finalizes.  Other 4K videos do pixelate, freeze, or skip frames.  I have also seen freezes on video with regular 480p content, but not as often.

Plex app:  v8.6 build 5
Tracker ID:  G5-390-303
Model: 4850X-Ultra
Serial number: X02800N8TFG5 
Device ID: S0VS34D8TFG5
Software Build: 15.0.4 build 5526-G6

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
12 days ago

Hey! dumbpuppy​ 

Thank you for providing these details here! We'll include your device in the investigation. In the meantime, stay tuned to this thread for more updates.

Roku Community Team