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RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 months ago
Solved

[Solved] Paramount+ Playback Issues Linked to Router Ad Blocking

Hey everyone! Status update 7/21: We’ve identified this issue after investigating with Paramount and believe it’s affecting users who have ad-blocking enabled at the router level. Try temporarily...
Fixed
  • RokuRhea-V's avatar
    RokuRhea-V
    2 months ago

    Thanks for keeping us updated! stark0228​ JohnJJS​ DJRaimondi​ 

    We appreciate your efforts in resolving this! For additional assistance, it’s best to contact the Paramount Plus support team.  You can get started right here!

    Hope this is fixed soon!

    Roku Community Team

DJRaimondi's avatar
DJRaimondi
Reel Rookie
2 months ago

Bingo. This one was the key. I figured it was something like this once with the people saying Eero has to disable ad blocking. 

People may need to change dns servers as some have ad blocking as well. 

RokuB's avatar
RokuB
Reel Rookie
2 months ago

It is still be a Roku/Paramount+ issue since other platforms, iOS and FireTV work just fine on the same network and all of the other streaming apps work on the Roku.

I can confirm that specifically allowing pubads.g.doubleclick.net does allow it to start streaming again. The Paramount+ app on iOS doesn't care that its blocked.

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