[Solved] Paramount+ Playback Issues Linked to Router Ad Blocking

My Paramount Plus app opens and I am signed in. I can see all the listing and previews come up but when I go to watch any show, all I get is the circle going round and round. I removed and reinstalled the app, restarted my router, TV, etc., ran all updates and still doesn't work. This has been going on for 2 weeks now.  Won't work on either of my TVs, both are Roku TVs. 

Starting this afternoon paramount plus stop working in the middle of me streaming a show and I have been unable to load it again since. I’ve been on Reddit and the Roku support forums and have done everything that was said to do from deleting the app, restarting my device, checking for updates, redownloading the app twice and still all I get is spinning circles! It is only on the Roku that it is not working every other tv works fine. I’m highly irritated because this is my main app! Something’s wrong! 

I can’t stream any shows on the apo. It just buffers. Been like this since yesterday evening I’m using a Roku smart TV and I can’t stream it on any of my TVs anybody else having this issue?

I’ve had a frustrating problem that started about 10 days ago, right about the time my Roku Ultra (from 2017) updated its system firmware. Now, the Paramount+ opens, but whenever I want to stream anything, I just get the buffering wheel, and nothing ever loads. I’ve tried a huge number of potential fixes - deleting the app, clearing the app cache, factory reset, reinstalling, deleting my Roku account and starting over, and today, out of frustration, I bought a brand new Roku Ultra, hopeful that it would cure the problem, but it does exactly the same thing 🤬 I started a support case with Roku a few days ago, but after getting an acknowledgment, nada… Paramount streams perfectly on my iPhone, iPad, Fire Stick 4k, two Roku branded TVs, and a Sony TV running Android. It’s only these two Roku Ultra devices where I’m SOL. And while I’m moaning, the support chat has to be the most frustrating experience I’ve had in a long while - I’m a retired electrical Engineer, and would like to think I was dealing with a better script than ‘have you tried turning it off and turning it back on again’ 😂 Anyone else having the same issues, and have you made any progress in getting it resolved?

I have two TCL Roku tvs. Whenever I watch Paramount plus on those two tvs I always get buffering. When I watch the TVs that use the 4k stick or the Roku soundbar I do not get buffering. I have done all of the troubleshooting that was suggested by Paramount plus but I think it really is something with the TVs. This is the only streaming app that this happens with. Please help. 

I have done everything- rebooted Roku box, uninstalled and reinstalled app, rebooted home network yet nothing loads 

I can load the app and view previews but shows simply won’t load 

called paramount support (India) techs were useless 

they refused to reimburse me and I just paid for 1 month subscription 😡 

I've got some more info.  My problem appears to have been caused by the adblocker in my Eero router.  I turned off the adblocker and all is well now.  

This might help others.  

I have no idea why it only affects Paramount+ on a Roku device, but it surely does!  

I have 3 different Rokus in my home.  All are Ultra & 2 of these are hard wired into the network.  My network is commercial grade equipment as I build networks for a living.  Paramount + refuses to play an episode of any show on just the Rokus in my home.  I can watch on any other devices including phones & or PC with no issue at all.

Troubleshooting steps taken so far:

1. Ensured that all devices are current with updates.
2. Ensured that the app is updated.
3. Ensured no issues within my network.
4. Ensured that my ISP has no issues & speeds are as advertised.  500 Mbps symmetrical.
5. Removed app, rebooted device & then reinstalled device
6. Signed out of the app.
7. Ensured that no other channels on the Roku are experiencing the same issues.
8. Ensured that I can view any episode of any show I choose inside my network other than on the 3 different Rokus.
9. I've contacted chat support & went through 3 different levels of support so far and no one has been able to provide a solution.  
10. Support's response:  I've escalated your case to our Engineering team to review, and you can expect that once we've fixed the issue, your device will update on its own, so there's no need to follow up. This may take some time but rest assured that your issue will be investigated as quickly as possible. We may reach out to you if our Engineers need more information, so please keep an eye on your email.  

Anyone out there have a solution?

Good day, I have a TCL 55R625 Roku TV purchased in April 2020. This is the second time the Paramount+ app will initialize and get to the main menu however programs will not run. No error message. TCL support was no help, neither was Paramount+ support. When this occurred the last time a tech at one of these company's went through all the usual troubleshooting and resets as well as uninstall and reinstall the app. Eventually I was asked to change a parameter in a  hidden menu item, which one I cannot remember. All other apps and functions are normal. Has anyone experienced this issue? Is there a resolution?

I have multiple ROKU TVs in my house all exhibit the same problem. FireTV or iOS versions of the Paramount+ app do not have the issue. Essentially the previews work and so does the LIVE shows but any attempt to watch a show (tried multiple shows, spongebob, StarTrek etc) and it just has a spinning circle, left it long enough for the ROKU screen saver to kick in.
 
Here's the details from one TV if it helps
Model: 40S325
DeviceID: JAA8AV650702
SN: YK00VK650702
Software Ver: 14.6

TrackerID: 02-286-374

Thanks