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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago

[Solved] "No info" or app missing on Live antenna channels?

Hey everyone, Status Update 4.2.25: We believe the issue is resolved for some customers. If you're still missing info or apps on your live antenna channels, please provide us with the following ...
Fixed
casey0's avatar
casey0
Binge Watcher
7 months ago

All channels guide shows" no information  available". Apparently I'm not the only one having same issue by following other users topics. Please find the below with all the information " about" Roku. System got restarted, updated l, disconnected and connected again. Cables checked. The issue seems to be from the Roku side. Kindly advice or update with some patch software ver. to fix. 

Model: 55R5G

Hardware ID: GF04X

Software ver. 14.1

Device ID: S0HX934LKJ5U

 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    7 months ago

    Welcome, casey0.

    Thanks for sharing this here!

    Could you share some more info about the issue?

    • Do you see “No Information” immediately, or does it happen after a certain amount of time?
    • Are you using an antenna? If so, are the antenna channels showing no information?
    • Lastly, can you send us a photo? (If possible)

    In the meantime, try performing a software update on your Roku TV to see if there are any changes.

    Keep us posted!

    Roku Community Team

  • casey0's avatar
    casey0
    Binge Watcher
    7 months ago

    Hello, the issue is happening again, kindly have a look as this is for sure from your server side. 

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