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RokuMary-F's avatar
RokuMary-F
Community Moderator
2 years ago
Solved

[SOLVED] Multiple channels keeps returning after few minutes of streaming

Hi Community users, UPDATE: We believe that the issue is now resolved. We recommend restarting your Roku player, by going to Settings > System > Power > System restart > Restart to resolve the ...
Fixed
  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hi Community users,

    We believe this issue has been resolved for most users, if not all of them, thus in the interest of maintaining order, we will close this discussion now.

    We recommend restarting your Roku player, by going to Settings > System > Power > System restart > Restart to resolve the issue.

    If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

    This discussion will be closed and this post will be marked as solved. We appreciate your patience, and we also thank everyone who reported this.

    Happy Streaming! 💜

    Roku Community Team

Dininonymous's avatar
Dininonymous
Streaming Star
2 years ago

Wow, Peppercorn, I think you may have solved it!!! I did as you suggest, and tested the results by streaming on two different apps -- success! Both passed the dreaded 3-minute mark! MANY THANKS! 😀

(TV junkie? Me? Streaming withdrawal? Never.)

So... forgive my ignorance, but are there any negatives to disabling network pings? Is there any reason I should enable them again once Roku fixes whatever caused this bug?

Peppercorn's avatar
Peppercorn
Reel Rookie
2 years ago

Glad it worked! As for the long term effects of disabling ping, I’m hoping that someone smarter than me on the subject can answer. I only know enough about pings to wonder if that’s why it was happening so consistently at 3 minutes for everyone. 

  • UN_Rick's avatar
    UN_Rick
    Channel Surfer
    2 years ago

    Same here.

    I think this relates to my previous theory on it being a server side issue, not directly related to updates.

    All's well that ends well though.

    Thank you Roku team for knocking it out in a reasonable amount of time.

    • JJCDAD's avatar
      JJCDAD
      Channel Surfer
      2 years ago

      That does make a lot of sense. I couldn't understand why my last software update happened on 1/21/24, but the glitch didn't start until 1/30/24. Server side is the only logical answer.

      Cheers to Roku for addressing the issue in a timely manner.😎

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