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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
11 months ago
Solved

[Solved] Issue with Selecting Channels from Roku Home Screen

Hello Roku Community!

UPDATE: 12:30 PM PST

We’re aware of the issue where users are unable to select a channel from the home screen, and it’s currently under investigation.

In the meantime, please try the following steps:

  1. If you have a Roku Voice remote, try launching apps via voice command.
  2. Reboot your Roku device:
    • Go to Settings > System > Power (skip Power if it’s not available)
    • Select System Restart and choose Restart Now.

Additionally, please provide the following details to help us investigate further:

  • Roku device model, serial number, device ID, and Software Version (found under Settings > System > About)
  • Tracker ID: When the issue occurs, press the Home button five times, then the Back button five times, and send us that Tracker ID.

Thank you for your patience while we work to resolve this issue. We’ll keep you updated with any new information!

The Roku Community Team

Fixed
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    11 months ago

    Hi Community Users!

    Thanks for bringing this issue to our attention. 

    Update 12/13/2024: We believe that this issue has now been resolved for most users. We appreciate your patience while we worked to get you back up and running. 

    If you're still experiencing the problem, please feel free to create a new thread so we can continue assisting you. 

    We will now close this thread and mark this post as resolved.

    Thank you for your continued participation in the Roku Community!

    Happy Streaming!💜

    The Roku Community Team

71 Replies

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  • J5GURU's avatar
    J5GURU
    Channel Surfer
    11 months ago

    Just had it happen to mine, Roku Ultra 4802X SW Version 14.0.4 Build 12221. tried reset and also disconnecting power for 2 mins both did nothing. 

    Solution that worked for me, Remove "All things Food" Item from Home Screen.

     Settings -> Home Screen -> <Item> -> Hide

    The cursor now works properly once again and I'm able to navigate and highlight all the menu items once again.

    I did NOT install any Food item to display on my Home Screen, it just appeared, likely a software push from Roku that was not thoroughly tested before being deployed to users! 

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      11 months ago
      J5GURU wrote:

       

      Solution that worked for me, Remove "All things Food" Item from Home Screen.

      This is probably the issue. Things like this are pushed out independent of the OS builds, so it's something Roku can immediately pull back. I happened to turn that off before I tested my 3941, so that would explain why mine is working fine. I'll go downstairs and try my 4800 now.

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        11 months ago

        I just checked my Ultra 4800, and it’s working fine regardless of the food menu setting. However, this Roku is on the beta test, so not the same OS. They must have tested the food menu on the latest OS, which would explain why they didn’t catch the problem. Now they know. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      11 months ago

      Hi Community Users!

      Thanks for reporting this issue directly to us. We are aware of the issue you're experiencing with your Roku that you are unable to toggle through apps. 

      The team is currently investigating this issue. To assist us in looking into this further, please provide the information requested below:

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

      We are anticipating your prompt response. 

      Thanks,
      The Roku Community Team 

      • rogerk55's avatar
        rogerk55
        Reel Rookie
        11 months ago

        And now it is working again on all 3 devices, 2 of which didn't even get rebooted. Had to be an issue on Roku's side.

  • jvcn's avatar
    jvcn
    Newbie
    11 months ago

    On my older Roku TV I suddenly find that I cannot switch (on the Home screen) from Home to any of the inputs nor apps.  My choice is always just the side Home or the advertisement that opens up a Roku show.  But the entire list of HDMI inputs as well as apps like the Roku app itself are inaccessible.  When trying to scroll with the remote, it simply jumps between the scroll list on the left (showing Home, Settings, etc.) to whatever the ad is on the far right. In the middle are listed all the inputs and apps I normally use, but scrolling skips over that entire group in the middle  I've tried connecting and disconnecting but nothing seems to work.

    • ChrisH80's avatar
      ChrisH80
      Newbie
      11 months ago

      I was having this same problem. To fix it I went into Settings > Home Screen > All Things Food > Hide. 

    • Big_erg's avatar
      Big_erg
      Newbie
      11 months ago

      My roku just started having this problem as well, same exact thing.

    • N8Stovall's avatar
      N8Stovall
      Newbie
      11 months ago

      I have a 3800X streaming stick and I have the same problem... I swear by Gawd and sonny Jesus if the roku in my living room is borked like this I'm going to launch a gawd-**bleep** crusade.

  • JoLiKMC's avatar
    JoLiKMC
    Binge Watcher
    11 months ago

    Roku TV Specifications

    • TV Model: Hisense 43R6+ (C256X)
    • Software version: 14.0.4 (12221)
    • Connection Type: Wi-Fi

    Well, this is a new and unfortunate wrinkle.  My TV has turned into little more than a glorified screen mirroring advert machine.

    Around 5 AM EDT today, I was watching Live TV just fine.  I even hopped out and poked around the menu a little before I went to bed.  So, I go to bed and come back around 1:30 PM EDT, turn on my TV from a cold boot, and just like that, the channel tiles can't be selected.

    I absolutely cannot access TV inputs through any means I can think of since they're not apps, and I cannot even highlight any of the Channel Tiles.  Doing so shows me the tiles and an advert like normal, but hitting OK instantly shoves me over onto the advert — which, funny enough, also works as normal, opening the relevant product and allowing me to open the relevant app if I have it, or download the app if I don't.

    I can still select the menu items to the left such as Search and Settings, but the "All Things Food" menu soft-locks the TV until I hit the Back or Home button on my remote since it can't display any tiles for whatever reason.  Everything else there seems to work from this menu, too — I can even access apps (like Fox Nation) through the Search menu just fine.  In addition, AirPlay / Screen Mirroring still works as expected.  It's only the Channel Tiles that can't be selected.

    It's also worth mentioning that if I open an advert, or try to open the Food menu, then I come back, my Channel Tiles will either be messed up or have completely vanished.

    This is the strangest problem I've encountered so far, and it basically makes my television unusable.  I'd prefer not to reset my TV to its factory defaults — especially if it won't fix the issue.  I've tried opening an app through Search, hard rebooting the TV, and unplugging the TV for a minute and plugging it back in.  Nothing changed anything.  So… yeah.  "Broken TV".  What a treat on this Friday the 13th, innit.

    Relevant Media


    The Hisense Roku TV Home menu with nothing selected.
    (This is not normal behavior.)

    • Stiffbreeze's avatar
      Stiffbreeze
      Newbie
      11 months ago

      Same issue! This is a ridiculous bug. They better fix this immediately 

    • Trey_dogg3's avatar
      Trey_dogg3
      Newbie
      11 months ago

      When I go to home screen I have the selector to choose home,  settings and so on, but when I go over to choose an app I have nothing it will move over to the ad but when I go back it just goes over to the home section. Skips right over the apps. If I do a system restart I have seconds to make a selection otherwise I lose the selector box again. I also tried restoring theme and system update.

    • rogerk55's avatar
      rogerk55
      Reel Rookie
      11 months ago

      We have several Roku model 3941X and starting just now none of them will allow us to select an app from the home screen of the Roku. They are running software version 14.1, updated 10 hours ago. I can search for an app and it streams properly, just can't select the app from the Roku main menu.

  • NamelessWonder's avatar
    NamelessWonder
    Newbie
    11 months ago

    I have a Hisense Roku tv. I am able to select things on the left side menu or the ads on the right. Unable to scroll apps or select one. The app selection box to highlight the app doesn't even show up. I have made sure all software is up to date and also went into to system to power and did a restart, Still didn't fix anything. All my other Roku Devices seem to working and functioning just fine

    • Graywolf97's avatar
      Graywolf97
      Newbie
      11 months ago

      Having the same issue with a Roku ultra. One restart made it work but now it won't work at all. Just lets me pick the left menu or the right ad but can't highlight the apps. 

    • timothybest's avatar
      timothybest
      Reel Rookie
      11 months ago

      Same issue here with my Roku Ultra starting today - PLEASE FIX THE BUG Roku!

      • Jkaplane's avatar
        Jkaplane
        Reel Rookie
        11 months ago

        I can’t toggle any apps on the Home Screen. It lets me move around everywhere else. Tried restarting and the  remote on app.
        Is there an issue on Rokus end?

        How can I fix?

        Thank you!

    • russell1215's avatar
      russell1215
      Newbie
      11 months ago

      I see many other users who are describing the exact same problem. I started experiencing this today. I've done all of the troubleshooting and resetting and batteries etc etc this is obviously a Roku software problem That has never been resolved.  I have a TCL Roku TV. My software version is 14.0.4 build 12221. How soon is Roku going to fix this obvious problem that so many users are experiencing?

      • Boykinmama's avatar
        Boykinmama
        Newbie
        11 months ago

        Am having the same issue. Just started about 20 minutes ago. Worked previously. Hoping that if enough people are noting the problem, they will work on a fix quickly.

  • Cgd_BRG's avatar
    Cgd_BRG
    Newbie
    11 months ago

    Remove/hide the 'All Things Food' link on the home page to restore app selection. The crowdstrike fiasco developer must have found a new dev gig at Roku!

  • Delite's avatar
    Delite
    Streaming Star
    11 months ago

    Was watching channels with no issue. Went back to Home Screen and I cannot highlight any of my apps. If I go to the far right and load the advertised channel, all apps disappear. Tried multiple system resets. Apps come back but same problem. Unplugged for 5 minutes. Same problem. Checked and reset network connection. No issues. In fact I can tune to content previous watched and with new episodes on the entertainment tab. Software up to date. 

    trying to avoid the factory reset option.

    help.

     

    software version 14.1.4

    build 7708

    4800X Roku ultra

    serial X01000KWTR71

    device id S02A20CWTR71

     

    • J5GURU's avatar
      J5GURU
      Channel Surfer
      11 months ago
      Re: Can't use the apps and inputs section on my roku

      Just had it happen to mine, Roku Ultra 4802X SW Version 14.0.4 Build 12221. tried reset and also disconnecting power for 2 mins both did nothing. 

      Solution that worked for me, Remove "All things Food" Item from Home Screen.

       Settings -> Home Screen -> <Item> -> Hide

      The cursor now works properly once again and I'm able to navigate and highlight all the menu items once again.

      I did NOT install any Food item to display on my Home Screen, it just appeared, likely a software push from Roku that was not thoroughly tested before being deployed to users! 

    • Delite's avatar
      Delite
      Streaming Star
      11 months ago

      If I use the entertainment tab to see previously viewed programs, and go to one of those, I can actually get back to the app thru that program. So for instance I can back up on a show that was on Hulu, all the Hulu content is present. But I still cannot use the home screen app selector. Very strange behavior.

  • Kaboeck's avatar
    Kaboeck
    Reel Rookie
    11 months ago

    When I try to click a channel non my home page it jumps over it to only select the ad on the side  it will not let me select a channel but I can scroll through settings etc.. or the ads  but not select a channel.

     

     

    I have restarted my Roku via the system restart 4 times now. Any one else have this issue and how did you fix it?

    • TigerFan24's avatar
      TigerFan24
      Reel Rookie
      11 months ago

      I have two TCL Roku TV's and both are doing as you describe.   I went to Guest Mode, then after a few minutes exited Guest Mode.   Restarted TV and it worked for a few minutes.   Now I am dead in the water with both TV's.   Frustrating!

       

      • Kaboeck's avatar
        Kaboeck
        Reel Rookie
        11 months ago

        I had to factory reset my Roku to make it work and re-activate it and sign all my apps back in. That the only thing that sure-fire worked it seems

  • Luvimor's avatar
    Luvimor
    Reel Rookie
    11 months ago

    I can no longer scroll over the tile channels. It only allows me to scroll over the ad...I have restarted numerous times,changed remote batteries, and power cycled. I have Software Version: 14.1.4, Build: 7708. My player is the Roku Ultra 4800X. PLEASE FIX THIS BUG!

  • Mrs_peacock's avatar
    Mrs_peacock
    Newbie
    11 months ago

    Mine (premiere) started doing the same today.  My other one is (also premiere) is working fine, for now. 

      • OracleOmega's avatar
        OracleOmega
        Newbie
        11 months ago

        Looks like the bug from June is back...

        The bug is back or was never fixed from back in June - see "closed" issue - Re: Cannot toggle through apps on my Home Page

        Now my Stream bar is failing the exact same way. Looks like the latest update has a bug that is effectively bricking our home devices. 

        This is 100% inappropriate. The made a big push for a HD patch for Xmas that has made out devices unusable. Need immediate patch.

        Engineering needs to be in this now as you will lose loyal customers quickly. 

         

         

    • RobynV's avatar
      RobynV
      Binge Watcher
      11 months ago

      I was having this same problem. To fix it I went into Settings > Home Screen > All Things Food > Hide. 

  • imrngreen's avatar
    imrngreen
    Reel Rookie
    11 months ago

    Same Here.

    I have rebooted (both warm and cold boots), happening on multiple devices

    ..Rick

     

    • imrngreen's avatar
      imrngreen
      Reel Rookie
      11 months ago

      Problem seems to be in the menu system.  Temp work-around.  Go to search, enter the app need, click on that and then open.

       

      • tonyjazzz's avatar
        tonyjazzz
        Newbie
        11 months ago

        I'm having the same problem as everyone else.  My TCL tv just started having this problem in the last hour.  

        It's ridiculous that I have to reboot the Roku software so often.  My TV is only 2 years old.

        And the reboot does not fix this home page problem.  They ought to generate a fix ASAP! 

        Thanks for the workaround.  I'll give it a try. 

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