Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 years ago
Solved

[SOLVED] Hulu channel closed captions is out of sync

Hi Community users, Thank you for raising this concern within the Roku Community. We've received reports regarding an issue with the Closed Captioning feature in the Hulu channel.  Update 6/6: ...
Fixed
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi kortneecoleman_,

    Welcome to the Roku Community!

    Thank you for notifying us about the issue you encountered while streaming on the HULU channel. We're here to assist you.

    We highly recommend following these steps to resolve this type of issue.

    • Disable closed captions, then enable them again.
    • Fully close Hulu: Start by fully exiting Hulu and all other apps or programs running in the background, then try opening Hulu again.
    • System restart: Turn off your device (and the modem and router, if applicable). Wait a few minutes, then power back up.
    • Check for app updates: To check for Hulu updates, highlight the channel, press the star (*) button on your Roku remote, and select "channel update."
    • Uninstall and reinstall: highlight the channel, press the star (*) button on your Roku remote, and select "remove."

    Please try doing this and see if it helps with what you're experiencing. Keep us posted.

    Thanks,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hello, Community users!

    Great news, everyone! We believe that the issue with closed captions on the Hulu channel has been fixed for most users.

    Still Having Trouble?

    If you're still experiencing problems with closed captions on Hulu, here are your next steps:

    1. Start a new thread: If restarting doesn't help, create a new thread detailing the issue you're facing. This will help us provide you with the most relevant troubleshooting steps.
    2. Send a private message (PM): Feel free to send me a PM for more personalized assistance.

    Thank You!

    We appreciate your patience and everyone who reported the issue. This thread is now closed and marked as solved.


    Best regards,
    Jharra

bearcatsrule's avatar
bearcatsrule
Reel Rookie
2 years ago

Mine is now fixed! I didn't do anything except stay out of Hulu for a couple days, lol, and now the captions are synced even after commercial breaks.

 

Not sure what happened, or how long it will stay that way, but thank you!

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Greetings Community users,

We believe the issue has been resolved. Please try again and inform us if it has also been resolved on your respective Roku streaming players.

Thanks for your assistance and patience!

Regards,
Rey

  • ToddinSD's avatar
    ToddinSD
    Reel Rookie
    2 years ago

    The issue appears to be fixed on my end. I'll keep an eye on it and report back if anything changes.

    • angelia88's avatar
      angelia88
      Channel Surfer
      2 years ago

      The issue appears to be fixed on my hulu too

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        2 years ago

        Hello, Community users!

        Great news, everyone! We believe that the issue with closed captions on the Hulu channel has been fixed for most users.

        Still Having Trouble?

        If you're still experiencing problems with closed captions on Hulu, here are your next steps:

        1. Start a new thread: If restarting doesn't help, create a new thread detailing the issue you're facing. This will help us provide you with the most relevant troubleshooting steps.
        2. Send a private message (PM): Feel free to send me a PM for more personalized assistance.

        Thank You!

        We appreciate your patience and everyone who reported the issue. This thread is now closed and marked as solved.


        Best regards,
        Jharra