Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 months ago

[Solved] Black screen on Live Antenna Channels?

Hey everyone, Status Update (6/25): This should be resolved Please perform a manual software update. Try this: Press the Home button on your Roku remote Go to Settings > System > Software u...
Fixed
not an issue
Waiting on partner
RokuSuzyL's avatar
RokuSuzyL
Community Moderator
5 months ago

Hi TripleD​ 

Thanks for reaching out! 

I understand that you're having an issue with the Live TV, and all you're seeing is a black screen. To get investigated, please provide the following details:

  • Roku device model, serial number, device ID, OS version, and build. (This can all be found in Settings > System > About)
  • Tracker ID (press the Home button 5 times, followed by the Back button 5 times)

 

Looking forward to your response!

Thanks again, 
Roku Community Team

TripleD's avatar
TripleD
Channel Surfer
5 months ago

This has all been provide to Roku support and they are working on it.  Just posted here to see if anyone else was having this problem


model - c105X - roku TV  50s423
Series x00000EUJHCO (S036DO3UJHCO)
Software Version 14.6.4 Build 9911-93
GC Ver 13.18.11

On the hour, every hour TV goes blank.  My 65R915 not doing it on 14.5

Why are you not rolling back release of 14.6