Hey everyone, We’ve seen reports where the back arrow button on some Roku remotes isn’t working. Status update 8/28: We believe the issue is now resolved by performing a system restart. Follow these steps to restart: Press Home on your Roku remote Scroll and select Settings Select System Select Power (If you don’t see this, skip to the next step) Select System restart After the reboot, the back button should work again. If it doesn’t, let us know!Thank you,MaryRoku Community Team

Hello,The back button that allows users to toggle between two channels stopped working on all of our Roku devices (5+ devices in same house). I suspect a faulty firmware update. I have reset the Roku receiver (unplugged for 60 seconds) and replaced the batteries in the remote control - but that solution did not work. I would appreciate any help.

My back button on my Roku is not working. It is not working on the remote that came with the Roku and it also doesn't work when I try to use the remote with my phone using the Roku app. All other buttons on the remote are working. I have already tried a system reset.

I updated my Roku today August 27th 2025 and now if I'm inside of an app playing a movie and I hit the back button nothing happens. So I have no way to exit that movie.

Adding the growing pile. Definitely agree that this is related to a recent update. Had some issues with my Roku earlier today. Up until that point it had been working without any issues. Ended up performing a factory reset and initially after restoring all settings and apps it seemed to be functioning as expected until several hours later when in the HBO Max app I attempted to use the back button as I normally would and nothing. Thought the issue was just with the HBO Max app, but also noticed the same behavior with Hulu and Disney, yet it works fine in both the Netflix and Prime Video apps. Also it works intermittently on the Home screen. Been in IT for over 30+ years and if I ever rolled out updates that either broke a system(s) or did not have the capability to roll the updates back in the event of an issue(s) I would have lost my job a long time ago. Have to do better Roku.

From user Antharian on another thread ("Known Issues"):Further testing shows that if you enter the app via the "Search" menu area, the back button will work. This leads me to believe they published content to the "Home" Content Well that broke things.For this to work, the "Back" button must be functioning; Hit the "Home" button, then navigate to the "Search" menu, and find the app you want to run. It should function until they get this resolved.

[Solved] Back button on Roku not working

327 Replies

Replies have been turned off for this discussion

bgaudet31
Reel Rookie
5 days ago
Did a reboot, back button still doesn't work. Please fix this issue
Peglindeman
Newbie
5 days ago
Took a few minutes to fix after following directions thanks now working
desmo_s
Channel Surfer
5 days ago
Did not work for me. Neither did hard reset.
- RokuEmmanuel-D
  Community Moderator
  5 days ago
  Thanks for the update! desmo_s!
  
  Could you help us investigate and share your device info which was requested on this post? We'd like to take a closer look into it so we can pass this along to our engineering team.
  
  Let us know when you can!
  
  Roku Community Team
Laurel310
Newbie
5 days ago
Had to do the restart 3 times before it worked
bigdogohle
Reel Rookie
5 days ago
This worked but for only one of my Roku sticks. I have 2 TVs w Roku but this only worked for one of them. The one it worked on is a newer Roku if that matters.
- bigdogohle
  Reel Rookie
  5 days ago
  Scratch that. I tried a second time on said TV and it DID WORK. Thanks.
- RokuEmmanuel-D
  Community Moderator
  5 days ago
  Hey, bigdogohle!
  
  We're glad it worked on one of your devices. However, we'll try to look closer on to the other affected Roku devices. Mind sharing the info requested here?
  
  Looking forward to your response!
  
  Roku Community Team
jgaber2
Reel Rookie
5 days ago
Its' working - Yay! My software update went into an infinite spin. I had to unplug the power from my roku and plug it back in. It finished the update after that and the back button now works.
Phiiliip
Reel Rookie
5 days ago
Yes the restarting worked for me, but I think that I restarted it previously. Well I will let you know if I have a problem. Thank you
ziadymartin
Reel Rookie
5 days ago
Nope. Reset has nothing to do with this fix.
Use search, open Netflix, back arrow works.
use Home page, it does not.
Do better Roku. I bet your stock is crashing today.
- RokuEmmanuel-D
  Community Moderator
  5 days ago
  Hey, ziadymartin and Willgeater1985!
  
  It looks like your Roku devices did not respond to the suggested fix. To help us investigate, can you please share the details requested here?
  
  We hope to hear from you soon!
  
  Roku Community Team
mfhall54
Newbie
5 days ago
My back button doesn’t work. Have restarted multiple times.
Drieschl
Reel Rookie
5 days ago
WORKED !!!

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[Solved] Back button on Roku not working

327 Replies

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