Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
6 days ago

[Solved] Back button on Roku not working

Hey everyone, We’ve seen reports where the back arrow button on some Roku remotes isn’t working. Status update 8/28: We believe the issue is now resolved by performing a system restart. Follow ...
Fixed
Chelseykai's avatar
Chelseykai
Newbie
4 days ago

I can’t even get out of the remote repair code scan thing my remote will not even work. I’ve changed the batteries. Everything nothing is working. I’ve rebooted. I’ve taken the batteries out of the TV remote. I’ve unplugged everything. Nothing is working.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 days ago

    Hi there! Chelseykai​ 

    Seems like you're stuck in pairing mode. We'd like to check this out. Can you please check your inbox, as we've sent you a private message? 

    We hope to resolve this from there!

    Roku Community Team

    • CocoCay's avatar
      CocoCay
      Reel Rookie
      3 days ago

      Could you please send me the same message? Nothing for 24 hours and getting more frustrated!!!

    • CocoCay's avatar
      CocoCay
      Reel Rookie
      3 days ago

      Guess you only reply during certain hours!! This is 100% BS!! I have posted in several threads and no response!!! 

  • CocoCay's avatar
    CocoCay
    Reel Rookie
    3 days ago

    Same here and it’s incredibly frustrating!!!

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 days ago

      Hi there! CocoCay​ 

      Can you please share more about the issue you're experiencing? Are you still stuck with a non-working back button, or are you unable to pair the remote?

      Let us know when you can!

      Roku Community Team