[Solved] Back button on Roku not working
Hey everyone,
We’ve seen reports where the back arrow button on some Roku remotes isn’t working.
Status update 8/28: We believe the issue is now resolved by performing a system restart.
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Hey everyone!
Status update 8/28: We believed that the issue is now resolved by performing a system restart. You can follow this quick steps below and see if that helps.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
If you've already tried the steps and it's still persisting, please share the following info so we can look into this further.
- Where it is happening? (While streaming, on home screen, or any specific area)
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
- Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
- Roku Remote model
Let us know when you can!
Roku Community Team
I cannot even get the piece of **bleep** to come on now!
Hey, PissedOFF!
I understand that the device is not working entirely now. Can you please try unplugging then plugging it back in and see if that'll get your Roku to work again? Also, if it's still persisting, please provide the info requested on the thread so we can further investigate.
Thanks for your help!
Roku Community Team
I unplugged it for almost 30 minutes and it finally came back on, but the buttons still are not working on the device. If I use the Roku app on my phone and use that remote it works. It has something to do with the update where you switched it to the new avengers thunderbolts because I can’t get that off my screen.
Still is not fixed. I provided what you wanted and I have heard nothing back from you. When are you going to have a fix for everyone?
