[Solved] Back button on Roku not working
Hey everyone,
We’ve seen reports where the back arrow button on some Roku remotes isn’t working.
Status update 8/28: We believe the issue is now resolved by performing a system restart.
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Hello,
The back button that allows users to toggle between two channels stopped working on all of our Roku devices (5+ devices in same house). I suspect a faulty firmware update. I have reset the Roku receiver (unplugged for 60 seconds) and replaced the batteries in the remote control - but that solution did not work. I would appreciate any help.
Over on the Roku subreddit, there is talk that it is home screen related and that after a reboot immediately move off the home screen And open your desired app via search and it won't hose the back button. Haven't tried it yet myself.
The search option to open the app works even without the reboot. They have got a home screen problem - and it just started for us all. Bad update somewhere in their ecosystem.
Hey, that seemed to work. And this is much easier than the toggle voice control on/off (that also seemed to work). Thanks!
Could you help me with this. Reboot my TV or just unplug Roku for a minute? It says get off the Homecare quickly. I have to be on it to go into my Spectrum app. Thank you.
not sure what homecare is, but some are saying the restart will correct the button failure. For me, it quits working again after 15 minutes or so. You can try the star button to toggle the popup for closed captioning [open/close] then it works for me without the time delay of a complete restart
the problem is "IF" a restart works, it usually fails again later, it is definitely not a permanent fix so far. If it stays that's great but it's faster to toggle the voice control than wait on a restart every time the button doesn't work
For me, restart did not fix the problem.
Worked for me too.. Kind of a PITA though.. Roku,,, is anybody home?
No. If they were home, this never would have happened. Their Quality Assurance process obviously is broken.
I just did this exactly as stated .... Restart the Roku go to Search find your app & select it and open it then the back button works otherwise it doesn't work anywhere not even on the Roku home screen
This worked for me perfectly
