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RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
8 months ago
Solved

[Solved] 14.5 Error playing video on FanDuel

Hey everyone,

We've noticed that some users are encountering the "Error playing video" issue on FanDuel after the latest update.

Status Update 4.2.25: The issue should be resolved.

Thanks for supporting Roku and being an active part of our community! Happy Streaming! 💜

Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    7 months ago

    Hey everyone,

    We’ve seen reports of an "Error playing video" issue on FanDuel after the latest update.

    Status Update 4.2.25: The issue should now be fixed.

    We’ll be closing this thread. If you’re still experiencing problems, please start a new thread or search for related ones.

    Thanks for your support and for being part of the Roku community! 

    Happy Streaming! 💜

    Roku Community Team

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  • kermelbar's avatar
    kermelbar
    Newbie
    7 months ago

    Device: Roku Streaming Stick 3600X

    Issue report tracker: 49-118-111

     

    i first noticed it Saturday, 3/22, but due to my team having a few days off and then a late West Coast game Thursday, I had not tried to watch a game since Sunday, 3/15.

  • JL1957's avatar
    JL1957
    Reel Rookie
    7 months ago

    We tried unsubscribing and resubscribing but no luck with that either. Hope you will let us know when this is fixed. Thanks.  

    • JL1957's avatar
      JL1957
      Reel Rookie
      7 months ago

      There is a Timberwolves game on tonight. Are we going to be able to watch it??

      • DK91's avatar
        DK91
        Newbie
        7 months ago

        Same software version. Same build. Same error. Same as everyone else, paying for an app I can’t watch. Just roll back the version until the bugs are worked out please. 

  • Meck94's avatar
    Meck94
    Newbie
    7 months ago

    FanDuel quits after 45 seconds on one of our devices - works on the other device. 

    Serial number X000006c66j1

    Software version 14.5 build 5924-93

    Device id S03HD07C66J1

    Issue ID J1-118-176

  • Torbear's avatar
    Torbear
    Newbie
    7 months ago

    Same problem here. Works on our Roku in the living room, won’t work on our TCL Roku TV in our bedroom. Excellent WiFi signal. Even tried a factory reset on the TV, and it still shows same error.

  • Tvtv's avatar
    Tvtv
    Newbie
    7 months ago

    3820x - streaming stick 4k
    X01700t5k48s

    14.5.4 build 5924-cu

    8s-119-527

    • kma_vikes's avatar
      kma_vikes
      Newbie
      7 months ago

      Getting same error continuously on TCL Roku TV.  Model 43S451.  Software version 14.5.

       

      Please resolve this so we can access Fanduel broadcasts without interruptions.

    • Bhesse611's avatar
      Bhesse611
      Newbie
      7 months ago

      I have the same issues on my TCL with built in Roku interface- my other tvs with Roku boxes work fine. Been that for a few weeeks now.

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      7 months ago

      mamabear4421 

      Thanks for letting us know about the issue! We're here to help. Can you share what error code is showing up on the TV screen? Also, we’ll need a couple of things from you to investigate the issue:

      • Your Roku device info (DID and OS build) – found in Settings > System > About)
      • Your Tracker ID (press Home 5 times, then Back 5 times)

      Looking forward to your reply.

      Roku Community Team

  • LMESSINA's avatar
    LMESSINA
    Newbie
    7 months ago

    I know yall get BUNCHES of people reaching out when there’s a problem….so I just wanted to let you know I’ve been watching a pregame LIVE feed….WITH NO PROBLEMS.

     

    THANK YOU! THANK YOU! THANK YOU!!!!!

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