[Solved] Back button on Roku not working
Hey everyone,
We’ve seen reports where the back arrow button on some Roku remotes isn’t working.
Status update 8/28: We believe the issue is now resolved by performing a system restart.
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Hello,
The back button that allows users to toggle between two channels stopped working on all of our Roku devices (5+ devices in same house). I suspect a faulty firmware update. I have reset the Roku receiver (unplugged for 60 seconds) and replaced the batteries in the remote control - but that solution did not work. I would appreciate any help.
Came across another workaround as we continue to wait for Roku to resolve this issue. If you have the Roku mobile app installed on your phone you can go to the virtual remote, scroll down to Open Recent Apps and select the desired streaming app to launch it. You can then return to your physical remote and the back button will work. Tested it on a couple apps where the back button stopped working. Unfortunately it's temporary as if you exit the app and access it again from the Home screen the back button stops working again.
