Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
6 months ago
Solved

[SOLVED] 3/13/25 Service Interruption

UPDATE 9:42pm PT: We believe the issue is resolving and services are coming back up. Go ahead and try again, you may need to restart your device. Keep us posted if you're still experiencing the issue...
Fixed
  • RokuTakashi's avatar
    RokuTakashi
    7 months ago

    Hi, angbello 

    Greetings, and welcome to the Roku Community.

    I understand the issue you have encountered with the YouTube app that will not open on your Roku Streaming Stick.

    As checked by our team, your Roku Streaming Stick model 3500X was one of the two initial Roku Streaming Stick models introduced in 2014 and is now part of our Legacy devices.. While it has performed admirably over the years, it has unfortunately become obsolete due to advancements in technology. This particular model is not compatible with Roku operating software beyond version 11.0, while the current version is 11.5. As a result, many popular channel applications have ceased support for this device and are unable to run those applications.

    For more information, you can check Roku's Legacy devices.

    I hope for your understanding, and let us know if you need further assistance.

    Thanks,
    The Roku Community Team.

Dlu's avatar
Dlu
Newbie
6 months ago

Hello,

I've been using Roku Express 3900R for a few years and suddenly I'm unable to stream any content from any of the apps. When I start apps such as Prime (error code 0,60)or Britbox (general error message no code). I've unplugged my modem and router for a minute and plugged them back in, internet works fine on other devices, I've done a system restart on Roku, I've checked for roku software updates, I've done a roku network connection reset. I've unplugged roku. None of these steps have fixed the problem. Any help you can offer to solve this issue would be greatly appreciated!

 

Jfranco18's avatar
Jfranco18
Reel Rookie
6 months ago

Just got a message online that’s it’s occurring everywhere.

  • Jfranco18's avatar
    Jfranco18
    Reel Rookie
    6 months ago