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ChairmanMAO's avatar
ChairmanMAO
Channel Surfer
7 months ago

Re: [Under Investigation] Paramount Plus rewinds when "Skip Intro" button is hit

I have several Roku Ultras...and they have all begun exhibiting a really, really annoying behavior: if you try to fast forward, from any point in a show to any other point, you are returned to the start of the show.

Meaning the fast forward function is utter garbage.

Sometimes this problem can be resolved -- temporarily! -- by doing a software update or restarting the device. But it always reappears.

I'm not sure if this is streaming source specific or not. It seems to show up most frequently with Paramount Plus and Hulu, but I've seen it on most of the other streaming sources I use.

It sure would be nice if Roku could be bothered to fix this bug. Or at least stop selling remotes with fast forward buttons.

33 Replies

  • Spaceduarte's avatar
    Spaceduarte
    Reel Rookie
    7 months ago

    Seeing same problem! Random shows too. I tried factory reset. It fixed it for about two hours then happened again. 

    • ChairmanMAO's avatar
      ChairmanMAO
      Channel Surfer
      7 months ago

      sorry to hear it's affecting others, but glad it's not just me and my setup.

      I'll try system restart/reset and see if it helps.

      What an annoying bug!

      • Spaceduarte's avatar
        Spaceduarte
        Reel Rookie
        7 months ago

        Ok here the real wiered part. 

        When it happens, if just let the show go for a few seconds then hit the back button to get out of the show. Wait for the little progress bar to show under the show icon. Hit resume and the it works!

  • risdnalor's avatar
    risdnalor
    Reel Rookie
    6 months ago

    Paramount Plus app on my Roku is jacked.   If I try to skip a recap (or FF manually) it restarts the video at the beginning of the recap.

    Only fix I've found is to restart the Roku device.  This works temporarily, but often I have to repeat this again - if I pause too long between videos or use a different app.  I'm not exactly sure what triggers it.

    I WOULD try to uninstall and reinstall the P+ app, but for some moronic reason you have to unsubscribe from the service to be able to remove the app.

    This is ridiculous and is not the case for other aps, like Netflix, for example.

    Dors anyone know of a fix for either (or both) problem(s)?

    Has Roku ever offered an explanation why they won't allow you to remove this app without first unsubbing?

    Meh, maybe it's just time to stop using Roku ...

     

     

     

  • CraigH617's avatar
    CraigH617
    Reel Rookie
    6 months ago

    I have this exact problem on all my Roku devices. It makes the app almost unusual. The restart of the episode occurs whenever I try to skip intro, or fast forward, or rewind, or hit the back circle/arrow. It’s maddening. I’m going to go to the mattresses with support tomorrow. I’m at wits end. I’ve reinstalled, reset, rebooted and done everything I can imagine. 

    • Daveb101's avatar
      Daveb101
      Channel Surfer
      6 months ago

      Do get aggravated, it won't do you any good.  I'm canceling paramount.  I'm very confident that will solve all my issues. 

      • mrn1's avatar
        mrn1
        Channel Surfer
        6 months ago

        Open a chat with Paramount - they fixed it for me.

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