Forum Discussion

CRBRCB's avatar
CRBRCB
Newbie
2 months ago

Re: [Solved] Paramount+ Playback Issues Linked to Router Ad Blocking

The app worked fine 2 days ago. Last night it would open, display the content screen, and allow me to select a show. But when I clicked on the show it went into an endless blur circle loop and after 15 minutes popped back to the Roku home screen. I have done the following:

  1. Verified my subscription. Paramount Plus worked fine on my phone.
  2. checked for app and device updates. None available.
  3. Restarted the device. Twice.
  4. Removed the app and re-added it. Twice.
  5. Signed out of the app and signed back in.
  6. Checked my network connection. It is fine.
  7. Tried other apps on Roku. All worked properly. 
  8. This isn't unique to one device. My 2nd Roku device is doing the same thing.

None of these steps solved the problem.  What do I try next?

3 Replies

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  • stark0228's avatar
    stark0228
    Channel Surfer
    2 months ago

    Do you have any adblockers on your network?  I had to whitelist this domain:

    • pubads.g.doubleclick.net


    I'm not sure why it worked on all my other devices on the same network, but failed with the Roku.

    • DJRaimondi's avatar
      DJRaimondi
      Reel Rookie
      2 months ago

      Bingo. This one was the key. I figured it was something like this once with the people saying Eero has to disable ad blocking. 

      People may need to change dns servers as some have ad blocking as well. 

      • RokuB's avatar
        RokuB
        Reel Rookie
        2 months ago

        It is still be a Roku/Paramount+ issue since other platforms, iOS and FireTV work just fine on the same network and all of the other streaming apps work on the Roku.

        I can confirm that specifically allowing pubads.g.doubleclick.net does allow it to start streaming again. The Paramount+ app on iOS doesn't care that its blocked.