Re: Error Code -45 with Roku Cameras – Steps to Resolve and Information Needed
I get a code 45
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I have a pair of indoor security se cameras and they've been wonderful until yesterday. Suddenly, the cameras won't connect despite having strong wifi connections, don't record events as well as they used to, and now say they're completely not connected and without power. I've restarted both cameras, unplugged both for 10 seconds before reconnecting, and tested their wifi signals, everything should be working as it was less than a week ago but they aren't and I can't even view a live feed of the cameras. I'm getting error code -45 but didn't find anything when I searched online.
I have 5 cameras all doing the same thing since Friday. What is going on ROKU????
Same here the last few days all of my cameras are acting possessed..buffering, dropping, disconnecting…at one point I reinstalled them all no improvement WiFi is strong no obvious reason for the behavior
Hi VeeBee19,
Welcome to the Roku Community, and thanks for the additional information!
We want to get more information about the issue you have had with the Roku indoor cameras since they stopped working. Can you please provide the following information below?
- Did we recently make any changes to your network or network provider?
- What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
We'll wait for your response.
Thanks,
JohnMy cameras are doing the same thing, nothing has changed other than the fact that they aren’t alerting anymore and have a hard time connecting. It’s definitely something on your end, was there an update because even the live feed screen looks different. Sometimes the app has trouble refreshing as well. What is going on?
I'm getting the same error code -45 on all 3 of my indoor cameras. My 2 other cameras work just fine. I won't say perfect because it's always been audio sync issues with them from the beginning no matter how many times I've reinstalled the app or reset the cameras but they have at least been reliable and remained connected and recording after this last update while any past recordings on the indoor ones won't even play anymore. To make matters worse, Roku just gaslights us as if the problem is with us when it's 100% on their end. I currently have the 3 indoor cameras just piled up on the floor collecting dust all while I'm paying for subscriptions which I can't even use. I even unsubscribed and resubscribed at the suggestion of another user (which did not fix the issue) and was charged even more. Seriously WTF Roku. I've spoken to at least 4 different customer service reps since these issues started exactly a week ago and have yet to get any resolution although the one from today at least offered to have the cameras replaced for free although how would that resolve the issue when it's not the camera itself but no matter who I talk to, I'm always told the same thing, that the engineering department is working on this. Who are the employees in that dept the 3 stooges??? Seriously ridiculous.
there engineering team is totally worthless all of them should be fired
It's something wrong with the new firmware update 6.0.0. I have been filing log reports with support as much as possible No troubleshooting steps resolve the issues as it's firmware related, so don't waste anymore time on troubleshooting. The best you can do is file log reports with each individual camera inside the app as much as possible and hope they correct this major problem. I feel your pain, and paid for the subscription up front for the year too.
