Forum Discussion

Kimee757's avatar
Kimee757
Reel Rookie
9 months ago

Re: Paramount Plus error message "An error occurred during playback"

Paramount Plus is not working on My Roku device. It is working on my non Roku device with no issues. On the Roku device I keep getting an error message about playback. I've uninstalled/installed, reset, restarted, updated & checked internet connection  & still getting playback error. 

10 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    9 months ago

    Thanks for reaching out, Kimee757 and sandriemme.

    Glad to have you all here!

    We totally understand that you're having trouble streaming on Paramount Plus due to a playback error, and we'd like to investigate this.

    To sandriemme, thanks for providing the requested info. We really appreciate it! However, we also like to request the Channel Build Version of the app. 

    As for Kimee757, we'd like to include your devices in the ongoing review. To help us navigate the process, please provide the requested details above this thread by RokuRiamie-D so we can take a closer look.

    Thank you for being part of the Roku Community!

    Please keep in touch!

    Best,
    The Roku Community Team

    • Kimee757's avatar
      Kimee757
      Reel Rookie
      9 months ago

      65 " TCL Roku TV

      Model: 65S41R

      Hardware ID: G138X

      Serial #: X01200TEFPU9

      Software Version: 14.1

      Restarted: 2/16/25

      Updated: 2/16/25

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 months ago

        Thanks for keeping us in the loop, Kimee757!

        We truly appreciate you supplying these details and sharing them here! We'll pass this along to the team for them to take a look.

        No worries; we'll keep this thread posted. Stay tuned!

        Let us know if you need help with anything.

        Best,
        The Roku Community Team

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        8 months ago

        Hi sandriemme,

        Greetings from the Roku Community!

        Our Roku team is already working on this issue. In the meantime, we recommend you try the following:

        Update the app:

        1. Highlight the app
        2. Press the star (*) button on your Roku remote
        3. Check for updates

        Restart your Roku device:

        1. Press Home on your Roku remote
        2. Scroll and select Settings
        3. Select System
        4. Select Power. If you do not see a Power submenu, skip to the next step.
        5. Select System restart

        If the issue continues, please let us know.

        Cheers,
        Roku Community Tean