Forum Discussion

Mantiss's avatar
Mantiss
Reel Rookie
10 months ago

Paramount Plus error message "An error occurred during playback"

Same issue others are posting. Around the time of the commercials the playback pauses and error message with no numbers. Makes watching series on paramount plus unwatchable.  Happens on all my Roku t...
app playback
Kimee757's avatar
Kimee757
Reel Rookie
9 months ago

65 " TCL Roku TV

Model: 65S41R

Hardware ID: G138X

Serial #: X01200TEFPU9

Software Version: 14.1

Restarted: 2/16/25

Updated: 2/16/25

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
9 months ago

Thanks for keeping us in the loop, Kimee757!

We truly appreciate you supplying these details and sharing them here! We'll pass this along to the team for them to take a look.

No worries; we'll keep this thread posted. Stay tuned!

Let us know if you need help with anything.

Best,
The Roku Community Team

  • danielblanchard's avatar
    danielblanchard
    Newbie
    8 months ago

    Same issues here:

    We are also having the same issues with JUST our ROKU TV. All other TV's and devices play it fine. 

    Here is our Model info:

    Model: 50R4AX

    Hardware ID: G846X

    Serial number: X01200UJWSX9

    Software version: 14.0

    Device ID: S0NS43CJWSX9

    Please advise what to do. We have done all updates to TV and App. We have system rebooted, we have installed and reinstalled app and still does not work on this device.

     

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      8 months ago

      Welcome danielblanchard,

      Thanks for letting us know that you're having an issue with the Paramount Plus app on your Roku TV. We also appreciate the troubleshooting steps you have tried to fix the issue.

      Could you please tell us the exact behavior and the error that you are getting on this app? This will help us to investigate the issue further.

      We will wait for your response.

      Cheers,
      Roku Community Team