Forum Discussion

Mantiss's avatar
Mantiss
Reel Rookie
10 months ago

Paramount Plus error message "An error occurred during playback"

Same issue others are posting. Around the time of the commercials the playback pauses and error message with no numbers. Makes watching series on paramount plus unwatchable.  Happens on all my Roku t...
app playback
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
9 months ago

Thanks for reaching out, Kimee757 and sandriemme.

Glad to have you all here!

We totally understand that you're having trouble streaming on Paramount Plus due to a playback error, and we'd like to investigate this.

To sandriemme, thanks for providing the requested info. We really appreciate it! However, we also like to request the Channel Build Version of the app. 

As for Kimee757, we'd like to include your devices in the ongoing review. To help us navigate the process, please provide the requested details above this thread by RokuRiamie-D so we can take a closer look.

Thank you for being part of the Roku Community!

Please keep in touch!

Best,
The Roku Community Team

sandriemme's avatar
sandriemme
Reel Rookie
8 months ago

Do you guys have any solution for this? 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    8 months ago

    Hi sandriemme,

    Greetings from the Roku Community!

    Our Roku team is already working on this issue. In the meantime, we recommend you try the following:

    Update the app:

    1. Highlight the app
    2. Press the star (*) button on your Roku remote
    3. Check for updates

    Restart your Roku device:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    If the issue continues, please let us know.

    Cheers,
    Roku Community Tean

     

    • sandriemme's avatar
      sandriemme
      Reel Rookie
      8 months ago

      All of the mentioned options have been done more than once. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        8 months ago

        Hi sandriemme,

        Thanks for your response!

        We have followed up with our Roku team about this and will inform you as soon as we have an update. Your patience would be appreciated as we work on this matter.

        Thank you for your understanding.

        Cheers,
        Roku Community Team