Paramount Plus audio and video is out of sync on my Roku device
CBS Live on Paramount Plus has audio/video sync issues. The longer you watch the worse it becomes. Only happens on CBS Live. Have unplugged the ROKU power supply and the router power supply. No help. Hope someone has a solution. No other app is affected; Netflix, Amazon, Sling, IMDB. Contacted customer support. Found out what most all have found out. They are useless. Say they will contact you via email. Has not happened.Solved35KViews14likes89Comments
Using Roku Soundbar as Bluetooth speaker for Amazon Echo Dot
I attempted to pair my Echo Dot and Roku soundbar via Bluetooth for playback of Amazon music, but neither the Roku or Echo Dot find each other when scanning for available devices. I have the soundbar linked to the Echo for voice activated commands with the TV on, but I'm looking to use it as a simple Bluetooth speaker for music when the TV is off. Currently I play music from the Echo through a small Sony portable Bluetooth speaker. I want the soundbar to replace the Sony for more room filling sound. Does the soundbar not support basic Bluetooth connection with the Echo?16KViews0likes5Comments
Youtube app audio is skipping and choppy with Private Listening
I use the Roku remote app’s private listening feature to connect my headphones to my roku tv through bluetooth. Recently, the Youtube app audio will not play correctly when I am listening through my headphones. It makes it sound chopped up and sporadic. Here is what I’ve already done to try to fix this: • I turned off and on the private listening feature from my app • I closed the roku app completely and reopened it • I disconnected my headphones’ bluetooth to my phone • I turned the power off on my headphones and then back on and reconnected • I restarted my tv • I checked to see if my tv needed a software update. It is up to date • I tested the audio of different apps through my headphones. They all work perfectly. So far it is only the Youtube app that has this issue. • I checked to see if the Youtube app needed updating. It is the current version. • I uninstalled the Youtube app from my tv and reinstalled it. No change. • I played the youtube app audio through my tv instead of my headphones through private listening and it sounds fine. At first I assumed this was an issue with my headphones but they play everything except the Youtube app perfectly normally.12KViews23likes84Comments
Can I use Streambar with TV Without ARC or S/PDIF
My father is hard of hearing and his TV's speakers are rear-firing so he always has to increase the volume in order to hear anything. I want to get him a soundbar but his TV is so old that it doesn't have either ARC or S/PDIF, nor is it a smart TV. It does, however, have an orange RCA jack labeled "Digital Audio Out" (coaxial), along with traditional red and white. Will the streambar work with his TV, and if so, which type of cable and/or extra hardware would he need?Solved10KViews0likes13Comments
How is a TCL Roku TV different to a normal TCL TV?
We recently purchased a TCL C725, 50" Smart TV which is experiencing issues with many reported on this forum. Could someone advise please what the differences are between a TCL Roku TV to a normal TCL TV? A couple of weeks after purchase, as my husband had been using the headphones I took the headphones out, however, the TV remained in "headphone" mode. When my husband plugged the headphones back in, he heard something "fall" into the back of the TV. The TCL tech line asked us for a photo, and then they claimed that we had pushed the headphone jack into the TV. We've had it assessed by their nominated repairer who said it looked like the headphone cord was ripped out. (which it wasn't) The wrote: "We have in for repair a TCL 50C725 TV with a broken Headphone socket. I have examined the socket and board and confirmed that all six solder pads were soldered correctly but that the copper pads have been ripped off the circuit board. This confirms that it is not a manufacturing fault and is customer-induced damage that is not covered by TCL Warranty. Because of the damage to the copper mounting pads, there is nothing left to solder onto and therefore resoldering is impossible." The TV cost $1200 and repairs will cost around $650. Could anyone advise if they've had issues with their TCL TV headphone jack, or any issues with the TV getting stuck in "headphone" mode, please? This was a special wedding anniversary gift and we are very disappointed. #headphonejack #stuckinheadphonemode8.5KViews0likes4Comments
HDCP Error with Roku Soundbar
Within the second day of installing the Roku soundbar we started getting the HDCP Error message. I followed the instructions to properly install the soundbar. I used all the cables that came with the soundbar. I followed the steps to fix the issue, but only seems to be a temporary fix, because the error message will return a few days later. I just recently changed the HDMI cable to one that I previously had. Seemed to be working fine and then the error message came up again. This never happened with any of our previous Roku devices, which were Roku Premier devices. Is anybody experiencing this issue with their Soundbar. I am on the verge of returning it. [post moved to appropriate board7.9KViews0likes43Comments
Roku Soundbar freezing screen, other issues - unable to reach support
Roku soundbar purchased in late November. After using successfully for about two weeks, I started having several different issues with the soundbar - which I am also using to stream in addition to sound. The soundbar will often distort the screen and there is nothing to do but unplug for many hours and then try again. I also perform a system restart daily to try to avoid but it only works for a day or two. In addition, it will freeze the screen a lot during watching. When I switch to my Roku TV to stream I do not have this freezing issue. My wifi performs well, it isn't the issue. I've tried many different HDMI cables so that isn't the issue either. I also had the roku wireless speakers but they drop the connection so much I've decided to scrap them. I have tried to contact support directly but the submission form doesn't actually allow submission. Anyone else had any success with the soundbar while also using it to stream?6.5KViews1like13CommentsRoku wireless speaker stopped working on one side
My speakers are 11 months old (I purchased two sets for two different TVs). My left speaker on one quit working, it's dead and no power to it. I traded the power cord out from the other speaker and it's still dead. Both speakers are wall mounted and free from damage. In total I own three sets of these and I'm fearful the other may die and they are only warrantied for the first 30 days.Solved4.8KViews0likes16CommentsNo audio
My Roku will not let me listen to videos anymore. Before someone replies with the generic "unplug it" answer this is what I have done to fix the problem. 1.) Unplugged the device for 5 minutes. 2.) Plugged the device in to the second HDMI slot on the TV 3.) Plugged the device in with a new HDMI cord 4.) Plugged the device in with the AV cables 5.) Tested my TV audio and both my Wii and DVD player both have audio with no issues 6.) Make sure the TV is not on mute 7.) Follow the steps from previous posts about changing the audio on the Roku All of this did nothing. The audio worked fine last night. Turned off the TV like normal and went to bed. Today nothing has changed and the audio isn't working. Tried calling customer support and they are closed due to the situation. I was redirected to their website to email them and kept being redirected to the community page to post.4.4KViews1like5Comments