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  1. Roku Community
  2. Tag: Support
  3. TVs & players
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  • DoughnutLover's avatar

    Turning off headphone jack mode while still plugged in to the headphone jack on Roku TV

    I purchased a Bluetooth external device that enables me to use Bluetooth headphones with my non Bluetooth Roku Onn tv when plugged into the headphone audio jack on the tv. I am able to pair my Bluetooth headphones successfully to the tv using this device. I am wondering how to turn off headphone (jack) mode while it is still plugged into the tv so we can go back and forth from headphone to speakers without unplugging or unpairing the external Bluetooth device and wireless headphones. Please advise.
    DoughnutLover
    9 months agoPlace TVs & playersTVs & players
    546Views
    0likes
    1Comment
  • rhill's avatar

    No audio when screen mirroring from my Roku TV to Windows 11 PC.

    I'm screen mirroring from a Win11 PC to a Roku tv. I am using HDMI cable. I've changed the audio output setting to "tv speakers." I have occasionally succeeded in getting the audio through the tv but cannot seem to duplicate what I did earlier so no audio coming through. Also, my PC isn't recognizing the tv in the "add device" option in settings. Any suggestions short of buying all of Roku's accessories?
    Solved
    rhill
    11 months agoPlace TVs & playersTVs & players
    2KViews
    0likes
    1Comment
  • GavinHagy1225's avatar

    Foreground & background sound problems on my 4k 43” Hisense Roku TV (6Series-43) on 10-4-2024 update

    When I watch videos and play games, the people speaking in the background are significantly quieter than the foreground audio. The foreground audio is so loud but the background audio is so quiet even when the person in the background is in the scene as the other person that’s speaking to the person on the right. I tried changing my audio settings, factory resetting and force restarting my TV. This was never a problem until after I finished installing the new Roku Software update version 14.0 that was released on 10-4-2024. It’s really annoying and it’s hard to enjoy watching videos, movies, tv, listening to music and playing games. Please fix ASAP.
    GavinHagy1225
    2 years agoPlace TVs & playersTVs & players
    1.2KViews
    0likes
    1Comment
  • Datura's avatar

    Roku switching inputs & turning off by itself, and turns on/off if you touch the top strip

    I have factory reset twice, unplugged for an entire night, turned off CEC, turned off one touch, checked for updates (there are none), changed batteries twice, turned off the ability to be controlled by the app Incase it's someone else doing this- I'm out. I don't know what else to do. The TV switches input on its own, turns off whenever it feels like it or if I try to close the input window while it's up. If I close the input switching window, it'll come right back up. If I touch the top of the tv, it either turns off/on, or starts to control itself. I'm lost. I don't know what this would be or what to try next. There's nothing plugged into it either. I'm at such a loss, it's only happening to my tv, no one else's in my house. It's making me lose my mind. What do I do?
    Datura
    2 years agoPlace TVs & playersTVs & players
    2.1KViews
    0likes
    3Comments
  • Aredden1's avatar

    How do I fix my TCL Roku tv Black screen/ dim light

    My daughter was watching tv and all of a sudden the screen went black, we can still hear everything but the screen was black . I’ve only had this tv for 6 months so I’m confused as to what is going on. I’ve tried holding the power button on the both the remote and the tv to reset, I’ve unplugged it , I’ve used the reset button on the back of the tv, I’ve changed the picture mode using the dictation to movie, I’ve factory reset it and nothing seems to work. When I turn on the tv you can see the red screen for just a split second before it goes dark. You can tell the tv is a low dim cause at a certain angle you can see the words on the screen very faintly . what should I do
    Aredden1
    2 years agoPlace TVs & playersTVs & players
    42KViews
    4likes
    16Comments
  • VeePeeCee's avatar

    Roku TV keeps disconnecting from wifi when i turn it off and back on

    SO... This jusr barely started happening last week. So ill explain, i have a HiSense Roku TV 40" and when i turn my tv off. leave somewhere and come back i turn it on and its not connected to the wifi i have to restart my tv from settings or i usually clear the CACHE by pressing "Home" 5x Then Up button 1x Then Rewind 2 x then Fast Forward button 2x and it works but then i turn my tv off and leave then come back and i have to do the process over again. i have restarted my wifi router as well. and it didnt change this. I also updated my roku tv a few weeks ago, not sure if that is a bug that roku hasn't fixed but just wanted to throw that in there as well. And will having a MONSTER LED light Bar interfere with my connection? cause my roku remote changes the light colors on my monster light bars. lol i just wanted to add that just in case its the light bars that are interfering with the connection. if anyone has any suggestions please let me know THANKS.
    VeePeeCee
    2 years agoPlace TVs & playersTVs & players
    4.8KViews
    1like
    1Comment
  • sanadella's avatar

    Roku Onn TV not entering power saving mode while Netflix app is open

    My Roku Onn TV is not entering power saving mode while Netflix app is open. It opens Netflix poster screen but the TV doesn't auto power off. This is causing high energy consumption at my home during peak hours. Is there a solution to this? If not, can this be taken as a bug request?
    sanadella
    2 years agoPlace TVs & playersTVs & players
    1.7KViews
    0likes
    3Comments
  • Rdup222's avatar

    TCL Roku TV has a small marking on the top right corner of screen suddenly.

    It’s been like this for two days, from a distance it doesn’t appear, but when I’m close enough, like near my desk. It’s super noticeable when I watch a tv show, or when I play my games. Veryyyy aggravating. I've only had this tv for two months now. It was meant to replace my older TV that I had for nearly two decades, and to see my screen like this kinda makes me wish I didn't get rid of my old TV.
    Solved
    Rdup222
    3 years agoPlace TVs & playersTVs & players
    3KViews
    0likes
    2Comments
  • MinorMapillai's avatar

    TCL Roku TV Never Restarts After Software Update

    I got a new TCL Roku 65R655 (J102X) and I plugged it in to use it in all its greatness. It opened the initial setup screen , I went through it, and connected to my internet via ethernet. It automatically checked for updates and downloads it super fast. It displays a message saying it will automatically restart after installing the update. Here's where things go wrong. Once it downloads the update and restarts, the TV never turns back on again. I disconnected the power after a while, waited 15 minutes and then plugged it back in. The TV turns on to the initial setup again. I go through it again. It turns off to restart again. It never turns back on. I have done this 6 times and it's always the same. I have searched far and wide for fixes and tried the following: Disconnect power for a 24 hours and retry setup - no luck. I skipped the internet connection setup, did a factory reset, and tried setup again - no luck. I pressed the reset button behind the TV and tried setup again - no luck. I downloaded the software update to a USB and went through all the steps on https://tvupdate.roku.com - no luck. I reached out to TCL support and they said to enable Fast TV start, drain excess power, and try the setup again - no luck. The TV restarts okay when I use the reset button, and when I do it manually through settings. This leads me to believe that this might be cause by the new software it installs but I may be wrong. In case this is helpful, the fresh-out-of-the-box software version is: 10.5.0 build 3168-DK Right now I am using it as a "dumb" TV, and my worst-case workaround is to use a Chromestick for the smart features since the HDMI ports seem to work okay. This is a new TV but more importantly, this is my first TV and I have been looking forward to it for a long time so any pointers, and suggestions to fix this will be great. Thanks!
    MinorMapillai
    3 years agoPlace TVs & playersTVs & players
    2.1KViews
    0likes
    0Comments
  • jcc1's avatar

    Advertising and Roku website problems

    First, I'm constantly getting Medicare, Medicare life insurance, Burial insurance, aarp, All things senior associated with in commercials. That's it. ALL old people stuff I can handle commercials but holy moly give me something I can use unless you know something I don't Second, there are several issues with the website that don't work and when I tried to email them about it, that didn't work either.
    jcc1
    3 years agoPlace TVs & playersTVs & players
    3.5KViews
    1like
    9Comments